Uyo Job Alert: Customer Service Officer Needed for Outlet Role (3–4 Years Experience)

About Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm built on a business model of collaboration, providing professional Human Resources and Business Strategy services to companies across various sectors of Nigeria’s economy. Incorporated in July 2013, the firm brings together tested experts in the marketplace to research, identify, and propose solutions to the dynamic needs of its clients.

Customer Service Officer (CSO) – Job Summary (Uyo)

This Customer Service Officer job in Uyo is open to candidates with a background in customer service, hospitality, retail, or FMCG.

Smart Partners Consulting Limited is recruiting for this role to serve as the first point of contact for customers, ensuring excellent service delivery, prompt resolution of complaints, and a positive customer experience across the outlet.

It’s a strong fit for job seekers in Akwa Ibom State with a few years of frontline customer-facing experience looking for a full-time role.

Quick Facts

• Job Title: Customer Service Officer (CSO)
• Company: Smart Partners Consulting Limited (SPCL)
• Location: Uyo, Akwa Ibom
• Employment Type: Full-time
• Application Deadline: 15th October, 2026

Description

The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent service delivery. They will ensure prompt resolution of complaints and a positive customer experience across the outlet.

Core Job Functions for This Customer Service Officer Role

• Customer Reception: Welcome and attend to customers professionally and promptly.
• Product Information: Provide accurate information about products, services, prices, and promotions.
• Order Processing: Process customer orders and ensure accurate and timely service.
• Inquiries & Complaints: Handle customer inquiries, complaints, feedback, and requests professionally.
• Issue Resolution: Resolve customer issues within approved procedures, escalate complex matters when necessary, and follow up to ensure satisfactory resolution.
• Record Keeping: Maintain accurate records of customer complaints, feedback, and resolutions.
• Team Coordination: Coordinate with outlet and operations teams to ensure seamless customer service.
• Sales Support: Promote products and services where appropriate.
• Service Environment: Maintain a clean, organized, and customer-friendly service environment.
• Customer Satisfaction: Support customer satisfaction initiatives and contribute to achieving outlet service targets.

Why This Customer Service Officer Job in Uyo Stands Out

This role offers:

• A frontline customer experience role at the centre of outlet operations
• Exposure to order processing, complaint resolution, and product promotion
• A local role based in Uyo, Akwa Ibom
• A comfortable application window running until 15th October, 2026

Requirements

• HND / B.Sc. in Business Administration, Marketing, Mass Communication, or a related field
• 3–4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Customer-focused, patient, courteous, and professional
• Ability to work under pressure and manage multiple customers effectively
• Basic computer proficiency
• Willingness to work shifts, weekends, and public holidays when required

How to Apply for This Customer Service Officer Job

Interested and qualified candidates should send their CV to talent@smartpartnersng.com, using “Customer Service Officer – Uyo” as the subject of the email.
Application Deadline: 15th October, 2026

Frequently Asked Questions About This Customer Service Officer Job

For a Customer Service Officer (CSO) role, an HND or B.Sc. in Business Administration, Marketing, or Mass Communication is required. Additionally, candidates should have 3–4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment.

Q: Where is this Customer Service Officer job located?
A: The role is based in Uyo, Akwa Ibom State.

Q: What does this role involve day-to-day?
A: The role covers welcoming and attending to customers, providing product and pricing information, processing orders, handling complaints and inquiries, keeping records, and coordinating with outlet and operations teams. Candidates must be willing to work shifts, weekends, and public holidays.

Q: How do I apply, and when is the deadline?
A: Send your CV to talent@smartpartnersng.com using “Customer Service Officer – Uyo” as the subject line, before the deadline of 15th October, 2026.

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