Urgent: Relationship Officer Needed at Fidelity Bank Plc – Nigeria

About Fidelity Bank Plc

Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited. In 1990, the bank became the fastest-growing merchant bank in the country.

In 1999, the bank converted to commercial banking and changed its name to Fidelity Bank Plc. It became a universal bank in February 2001, with a license to provide commercial, consumer, corporate, and investment banking services.

Fidelity Bank Plc is currently recruiting for the position of Relationship Officer in Nigeria.

Relationship Officer Job Summary (Nigeria)

Fidelity Bank Plc is seeking a Relationship Officer to manage and grow a portfolio of individual and corporate customers.

The successful candidate, as a Relationship Officer, will build strong relationships with clients.

They will understand clients’ banking needs, recommend suitable products and services, and support business development.

The role is full-time and on-site in Nigeria.

Quick Facts

• Job Title: Relationship Officer
• Company: Fidelity Bank Plc
• Location: Nigeria
• Employment Type: Full-time
• Work Arrangement: On-site
• Target Customers: Individual and Corporate Customers
• Salary: Not Specified
• Application Deadline: Not Specified

Key Responsibilities for This Relationship Officer Job

The successful candidate will be responsible for:

• Managing and growing a portfolio of individual and corporate customers.
• Building strong and long-term client relationships.
• Understanding customer needs and recommending appropriate banking products and services.
• Handling account opening processes.
• Cross-selling and upselling banking products.
• Monitoring customer account activity.
• Responding to and resolving customer inquiries and issues promptly.
• Preparing reports on customer performance.
• Supporting credit and risk assessments.
• Coordinating with internal teams to ensure efficient service delivery.
• Participating in marketing and business development activities.
• Attracting new customers and strengthening relationships with existing customers.

Requirements for This Relationship Officer Job

Interested candidates should have:

• A Bachelor’s Degree in Banking and Finance, Business Administration, Economics, or a related field.
• Customer relationship management skills.
• Ability to build trust and maintain long-term client relationships.
• Sales and business development capabilities.
• Ability to identify opportunities and cross-sell financial products.
• Ability to work toward revenue or portfolio growth targets.
• Strong communication and interpersonal skills.
• Negotiation and presentation skills.
• Analytical and problem-solving skills.
• Ability to assess customer needs and review account performance.
• Basic understanding of credit and risk evaluations.
• Good organizational and time management skills.
• Ability to manage multiple customer accounts and meet deadlines.
• Basic knowledge of banking operations, retail and corporate banking products, and regulatory requirements in Nigeria.
• Proficiency in standard office tools such as Microsoft Word, Excel, and PowerPoint.
• Familiarity with core banking or CRM systems.

Preferred Qualifications

Relevant professional certifications are an added advantage.

Prior experience in relationship management, customer service, sales, financial services, or a similar industry is highly beneficial.

Key Skills

• Customer Relationship Management
• Sales
• Business Development
• Communication
• Negotiation
• Customer Service
• Analytical Thinking
• Problem-Solving
• Account Management
• Time Management
• Banking Operations
• Risk Assessment
• Microsoft Office
• CRM Systems

Why This Relationship Officer Job Stands Out

This opportunity is suitable for candidates with an interest or background in banking, customer relationship management, sales, and business development.

The role provides an opportunity to work with individual and corporate customers while handling activities such as account opening, product cross-selling, customer support, portfolio management, and business development.

How to Apply for This Relationship Officer Job

Interested and qualified candidates should apply online through the application page.

Application: Click here to apply online

Applicants should review the application requirements carefully before submitting their application.

Application Deadline

Not Specified.

Candidates are advised to apply as soon as possible because no closing date was provided in the listing.

Frequently Asked Questions About This Relationship Officer Job

1. Where is the Relationship Officer position located?

The position is listed as being based in Nigeria and is a full-time, on-site role.

2. What qualification is required?

Applicants should have a Bachelor’s Degree in Banking and Finance, Business Administration, Economics, or a related field.

3. Is previous experience required?

The listing states that prior experience in relationship management, customer service, sales, financial services, or a similar industry is highly beneficial.

4. What type of customers will the Relationship Officer manage?

The role involves managing a portfolio of individual and corporate customers.

5. What is the salary?

The salary was not specified in the job listing.

6. What is the application deadline?

The application closing date was not specified.

Before Applying

Before applying, make sure your CV clearly highlights:

• Your academic qualification.
• Banking or financial services experience, if applicable.
• Customer relationship management experience.
• Sales and business development experience.
• Experience with account management.
• Communication and negotiation skills.
• Knowledge of banking products and operations.
• Microsoft Office or CRM experience.

Ensure your application accurately reflects your qualifications and experience.

CV Tip

For a Relationship Officer position, place your customer relationship, sales, business development, and banking experience clearly on your CV.

Where possible, show measurable results from previous roles, such as customer growth, sales achievements, portfolio management, or successful client acquisition.

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