Urgent: Chief Technology Officer (Technology & Digital Channels) Needed at Tokiye Integrated Medical Services – Port Harcourt, Rivers

About the Company

Tokiye Integrated Medical Services was created to address critical needs in healthcare project management, with an emphasis on effective and efficient service delivery.

The company is driven by a passion for excellence and professional service, with the goal of contributing to the development of Nigeria’s healthcare system and elevating it to international standards.

Chief Technology Officer (Technology & Digital Channels) Job Summary (Port Harcourt)

The Chief Technology Officer (Technology & Digital Channels) leads the organization with strategic and operational tech oversight. In this role at Tokiye Integrated Medical Services, responsibilities center on guiding technology strategy. The position also drives the digital transformation agenda for a banking context.

The role balances strategic direction with hands-on leadership of teams and programs. Key objectives include aligning technology investments, governance, and customer experience across channels. This focus ensures scalable solutions while advancing the enterprise’s digital capabilities. The incumbent collaborates with executives to prioritize initiatives and measure outcomes. Strong communication and stakeholder engagement ensure alignment across business, technology, and digital channels.

The Chief Technology Officer (Technology & Digital Channels) oversees technology infrastructure. This includes core banking platforms, digital channels, cybersecurity, systems integration, and data.

The role also supports technology operations and business continuity. It also aims to improve customer experience, operational efficiency, financial inclusion, and business growth.

Quick Facts

• Job Title: Chief Technology Officer (Technology & Digital Channels)
• Company: Tokiye Integrated Medical Services
• Location: Port Harcourt, Rivers
• Employment Type: Full-time
• Salary: Not specified
• Application Deadline: Not specified

Key Responsibilities for This Chief Technology Officer Job

Technology Strategy & Leadership

• Develop and execute the Bank’s technology strategy in alignment with its overall business objectives.
• Lead the design and implementation of a scalable technology architecture that can support the Bank’s growth.
• Advise the MD/CEO and Management on emerging technologies, digital banking trends, and opportunities for innovation.
• Establish technology standards, policies, governance frameworks, and service-level expectations.
• Ensure technology investments are commercially justified and aligned with approved budgets and business priorities.

Core Banking and Digital Channels

• Own the Bank’s core banking platform, including configuration, availability, performance, upgrades, and integration.
• Lead the design, implementation, and continuous improvement of mobile, web, USSD, and other digital banking channels.
• Drive a seamless digital customer journey covering onboarding, account opening, transactions, payments, and customer engagement.
• Monitor platform and channel performance and ensure timely resolution of system failures, service interruptions, and technical issues.
• Work with Business and Operations teams to identify technology opportunities that improve customer acquisition, service delivery, and operational efficiency.

Systems Integration and Technology Partnerships

• Lead integrations with payment platforms, identity verification providers, credit bureaus, fintech partners, and other approved third-party service providers.
• Evaluate technology vendors and recommend solutions based on functionality, security, scalability, cost, and business value.
• Manage technology vendors, contracts, service-level agreements, and performance.
• Ensure third-party technology arrangements are properly documented, monitored, and governed.

Cybersecurity and Information Security

• Establish and maintain a robust information security framework.
• Ensure effective access controls, user authentication, monitoring, vulnerability management, and security incident response.
• Lead the identification, assessment, and mitigation of technology and cybersecurity risks.
• Ensure appropriate protection of customer information, financial data, and other sensitive information.
• Maintain alignment with applicable CBN cybersecurity, information security, and technology risk requirements.
• Coordinate periodic security assessments, penetration testing, and remediation of identified vulnerabilities.

Business Continuity and Disaster Recovery

• Develop and maintain the Bank’s technology business continuity and disaster recovery framework.
• Ensure critical systems are appropriately backed up, recoverable, and resilient to disruption.
• Conduct periodic disaster recovery tests and ensure identified gaps are promptly addressed.
• Maintain appropriate recovery time and recovery point objectives for critical systems.
• Ensure technology readiness for business continuity events and regulatory inspections.

Data, Analytics and Management Information

• Build and maintain the Bank’s data architecture and reporting infrastructure.
• Ensure reliable and timely data is available for management reporting, regulatory returns, customer analytics, and business decision-making.
• Promote the use of data analytics to support customer acquisition, credit decisions, portfolio monitoring, and operational efficiency.
• Establish appropriate data governance, data quality, and access controls.
• Collaborate with Finance, Risk, Business, and Operations teams to improve the accuracy and usefulness of management information.

Technology Operations and Support

• Ensure reliable day-to-day operation of the Bank’s IT infrastructure, systems, and digital channels.
• Establish appropriate service desk, incident management, and escalation processes.
• Ensure competent technical support is continuously available in Port Harcourt.
• Monitor technology service levels, system capacity, and infrastructure performance.
• Develop and maintain appropriate technology documentation, asset registers, and operating procedures.

Team Leadership and Performance Management

• Build, lead, and develop a high-performing technology, product, and data team.
• Establish clear objectives, KPIs, and performance expectations for technology personnel.
• Develop succession plans and technical capabilities within the team.
• Promote a culture of security, innovation, accountability, and continuous improvement.

Regulatory Compliance and Reporting

• Ensure technology operations comply with applicable CBN, NDIC, and other regulatory requirements.
• Maintain appropriate technology documentation and records for regulatory examination and audit purposes.
• Coordinate responses to technology-related audit and regulatory findings and ensure timely remediation.
• Provide regular technology, cybersecurity, digital channel, and systems performance reports to the MD/CEO and relevant Management or Board committees.

Performance Measures

Performance for the role will be assessed through areas including:

• Core banking and critical technology systems availability and uptime.
• Reliability and performance of mobile, web, USSD, and other digital channels.
• Achievement of the approved technology and digital product roadmap.
• Digital onboarding conversion and customer adoption of digital channels.
• System incident frequency, resolution time, and service-level performance.
• Successful implementation of technology integrations and strategic projects.
• Cybersecurity incidents, vulnerability remediation, and closure of technology audit findings.
• Successful testing and effectiveness of business continuity and disaster recovery arrangements.
• Accuracy, availability, and timeliness of management and regulatory data.
• Technology expenditure against the approved budget.
• Compliance with applicable regulatory and information-security requirements.
• Development and retention of a capable technology team.

Requirements for This Chief Technology Officer Job

Candidates should have:

• A BSc or BEng in Computer Science, Software Engineering, Computer Engineering, Information Technology, or another relevant technology-related discipline.
• Relevant professional certifications such as CISM, CISSP, CISA, ITIL, PMP, or recognized cloud/technology certifications are desirable.
• An MBA, MSc, or postgraduate qualification in Technology Management, Information Systems, Business Administration, or a related discipline is an advantage.
• Minimum of 10 years’ relevant experience in technology.
• At least 4 years’ experience in banking, fintech, payments, or another regulated financial services environment.
• At least 3 years in a senior technology leadership or management position.
• Demonstrable experience implementing, managing, or supporting a core banking platform is strongly preferred.
• Experience with digital banking channels, payment integrations, cybersecurity, cloud infrastructure, data platforms, and technology vendor management is highly desirable.

Core Competencies

• Technology and digital strategy.
• Core banking and financial technology.
• Digital banking and channel management.
• Cybersecurity and information security.
• Systems architecture and integration.
• Technology risk and business continuity.
• Data management and analytics.
• Vendor and technology partner management.
• Project and product delivery.
• Regulatory technology compliance.
• Strategic thinking and commercial awareness.
• Team leadership and people development.
• Problem-solving and decision-making.

Why This Chief Technology Officer Job in Port Harcourt Stands Out

This role offers:

• Senior Technology Leadership: Lead technology and digital transformation activities at a senior management level.
• Digital Banking Focus: Oversee core banking systems and digital channels including mobile, web, and USSD.
• Cybersecurity Responsibility: Lead information security, technology risk, vulnerability management, and security response.
• Technology and Data: Oversee systems integration, data architecture, analytics, and technology infrastructure.
• Team Leadership: Build and develop a technology, product, and data team.

If you’re a senior technology professional with extensive experience in banking, fintech, payments, or another regulated financial services environment, this Port Harcourt opportunity may be relevant to your career goals.

How to Apply for This Chief Technology Officer Job

Interested and qualified candidates should apply online through the recruitment portal:

Application Link

Application Deadline: Not specified.

Frequently Asked Questions About This Chief Technology Officer Job

1. What is the job title?
The position is for a Chief Technology Officer (Technology & Digital Channels).

2. Where is this Chief Technology Officer job located?
The position is based in Port Harcourt, Rivers.

3. How much experience is required?
Candidates need a minimum of 10 years’ relevant technology experience, including at least 4 years in banking, fintech, payments, or another regulated financial services environment and at least 3 years in a senior technology leadership or management position.

4. Is experience with core banking platforms required?
Demonstrable experience implementing, managing, or supporting a core banking platform is strongly preferred.

5. What is the application deadline?
The application closing date is not specified in the provided vacancy information.

Before applying, ensure your CV clearly highlights your senior technology leadership experience, banking or fintech experience, core banking platform experience, digital channels, cybersecurity, systems integration, cloud infrastructure, data platforms, and technology vendor management.

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