Urgent: Call Centre Representative Needed at iRecharge Tech-Innovations Limited – Wuse, Abuja

About iRecharge Tech-Innovations Limited

iRecharge Tech-Innovations Limited is a Central Bank of Nigeria (CBN)-licensed fintech company. It focuses on cross-border payment processing, bill payments, and agency banking.

The company provides digital financial services and is recruiting customer-focused professionals to join its team in Abuja.

Call Centre Representative Job Summary (Wuse, Abuja)

iRecharge Tech-Innovations Limited seeks experienced, customer-focused Call Centre Representatives to join its team in Wuse, Abuja.

Successful candidates will handle inbound and outbound customer interactions, resolve complaints and inquiries, provide accurate information, and deliver a positive customer experience across communication channels.

Applicants must be comfortable working morning and night shifts under a rotating schedule. The role also requires availability to work weekends and public holidays when scheduled.

Shift Pattern:

• 3 days on morning shift
• 3 days on night shift
• 3 days off
• The cycle continues on a rotating basis.

This is a full-time, shift-based position.

Quick Facts

• Job Title: Call Centre Representative
• Company: iRecharge Tech-Innovations Limited
• Location: Wuse, Abuja, FCT
• Employment Type: Full-Time
• Experience Required: Minimum of 2 years
• Work Schedule: Rotating 3-on, 3-off shift pattern
• Shifts: Morning and night
• Salary: Not specified
• Application Deadline: 31 December 2026
• Application Email: recruitments@istrategytech.com
• Email Subject: Call Centre Representative

Key Responsibilities for This Call Centre Representative Job

Successful candidates will be responsible for the following duties:

Customer Support and Communication

• Handle a high volume of inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests with accurate and timely solutions.
• Assist customers with account, transaction, payment, product, and service-related inquiries.
• Identify customer needs and provide appropriate solutions or escalate issues when necessary.
• Maintain professionalism and deliver excellent customer service during every interaction.
• Handle difficult or dissatisfied customers calmly and professionally.

Complaint Resolution and Documentation

• Follow established call centre scripts, procedures, escalation processes, and service standards.
• Record customer interactions, complaints, resolutions, and follow-up actions accurately in the relevant CRM or support system.
• Escalate unresolved complaints and technical issues to the appropriate teams.
• Ensure proper follow-up on escalated customer issues.
• Protect customer information and maintain confidentiality at all times.

Performance and Team Collaboration

• Meet assigned customer service, quality, productivity, and response-time targets.
• Work effectively during both morning and night shifts.
• Collaborate with other departments to resolve customer issues and improve customer experience.
• Stay updated on iRecharge products, services, processes, and policies.
• Provide feedback on recurring customer complaints and service issues to support process improvement.
• Perform other customer service-related duties as assigned.

Requirements for This Call Centre Representative Job

Interested candidates should meet the following requirements:

• Minimum of 2 years’ experience in a call centre, contact centre, customer service, or customer support role.
• Previous experience in an established and structured call centre operation is strongly preferred.
• Experience handling a high volume of customer interactions is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Good telephone etiquette and customer service skills.
• Ability to remain calm and professional when dealing with difficult customers.
• Good computer literacy and the ability to use CRM, ticketing, call centre, or customer support systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to follow procedures and escalation protocols.
• Willingness to work morning and night shifts on a rotating schedule.
• Availability to work weekends and public holidays when scheduled.

Preferred Candidate Profile

Candidates with experience in established call centre or contact centre environments are particularly encouraged to apply.

Experience in any of the following industries will be an added advantage:

• Telecommunications
• Banking
• Fintech
• Digital payments
• E-commerce
• Logistics
• Other high-volume customer-facing environments

Key Competencies

Applicants should demonstrate the following skills and competencies:

• Customer service excellence
• Effective communication
• Active listening
• Problem-solving
• Patience and emotional intelligence
• Conflict resolution
• Attention to detail
• Multitasking
• Teamwork
• Adaptability
• Time management
• Ability to work under pressure

What iRecharge Tech-Innovations Limited Offers

According to the job advert, successful candidates can expect:

• A structured shift schedule.
• A professional and collaborative work environment.
• Opportunities for career growth and development.
• Exposure to fintech and digital payment solutions.
• Employee benefits in line with company policy.

How to Apply for This Call Centre Representative Job

Interested and qualified candidates should follow these steps:

1. Prepare an updated CV highlighting your customer service, call centre, and relevant industry experience.
2. Send your CV to recruitments@istrategytech.com.
3. Use Call Centre Representative as the subject of your email.
4. Submit your application before the deadline of 31 December 2026.

Important: Applicants must be willing to work both morning and night shifts, including weekends and public holidays when scheduled.

Frequently Asked Questions About This Call Centre Representative Job

1. Where is the Call Centre Representative job located?

The position is based in Wuse, Abuja, Federal Capital Territory, Nigeria.

2. How many years of experience are required?

Candidates need a minimum of 2 years of experience in a call centre, contact centre, customer service, or customer support role.

3. What is the shift schedule for this position?

The role follows a rotating 3-on, 3-off schedule. Employees work three days on morning shifts, followed by three days on night shifts, and then three days off. The cycle continues on a rotating basis.

4. Is the Call Centre Representative job suitable for fresh graduates without experience?

The advert requires at least 2 years of relevant experience. Candidates without the required experience may not meet the stated requirements.

5. How can I apply for the Call Centre Representative position at iRecharge?

Interested candidates should send their CV to recruitments@istrategytech.com using Call Centre Representative as the email subject before 31 December 2026.

CV Tip for Call Centre Representative Applicants

When applying for this role, make sure your CV highlights your customer service experience and ability to handle a high volume of customer interactions.

Include examples of your experience resolving complaints, answering inquiries, documenting customer interactions, using CRM or support systems, and meeting customer service targets.

If you have worked in fintech, banking, telecommunications, digital payments, or another customer-facing industry, highlight that experience clearly.

Also, emphasize your communication skills, patience, problem-solving abilities, and experience working under pressure. Keep your CV concise, professional, and tailored to the job requirements.

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