Ultimate IT Service Delivery Manager Vacancy 2026

About Genesis Group

Genesis Group is a wholly Nigerian-owned conglomerate established in 1991 by Ichie (Dr.) Nnaeto Orazulike. Its head office is at Plot 198/199 Rumuogba Estate, Port Harcourt, Rivers State. Over more than three decades, the Group has grown into one of Nigeria’s leading catering, hospitality, and entertainment conglomerates.

Its interests span hotels, restaurants, cinemas, shopping malls, property development, outdoor catering, industrial catering/camp management, and food production. Its real estate and technical support services within oil and gas complement the business. Additionally, it supports clients with IT roles, including IT Service Delivery Manager responsibilities.

With its roots in the restaurant industry, Genesis Foods is regarded as the foremost catering and hospitality organization east of the Niger, operating a wide network of quick-service and fine-dining restaurant brands across the country.

IT Service Delivery Manager Job Summary (Port Harcourt)

This IT Service Delivery Manager job in Port Harcourt is open to candidates with a background in IT operations and service management. Genesis Group is recruiting for this role to act as the bridge between technical IT operations and business goals, ensuring IT services are delivered smoothly, reliably, and in line with agreed-upon performance standards. It’s a strong fit for job seekers in IT service management, ITIL/ITSM, or IT operations looking for a leadership role within a large, diversified conglomerate.

Quick Facts

• Job Title: IT Service Delivery Manager
• Company: Genesis Group
• Location: Port Harcourt, Rivers State
• Employment Type: Full-time
• Application Deadline: 30th September, 2026

Description

An IT Service Delivery Manager (SDM) acts as the bridge between technical IT operations and business goals, ensuring that IT services are delivered smoothly, reliably, and in line with agreed-upon performance standards.

Core Job Functions for This IT Service Delivery Manager Role

• SLA & KPI Management: Monitor service performance metrics to ensure that service level agreements (SLAs) and key performance indicators (KPIs) for resolution times, uptime, and delivery are consistently met.
• Incident & Problem Resolution: Oversee major incident responses, manage escalation paths, and lead root-cause analysis to turn repeat technical issues into long-term problem fixes.
• Change Management: Facilitate change readiness, run Change Advisory Board (CAB) meetings, and balance speed and risk when deploying updates to live services.
• Client & Stakeholder Communication: Serve as the primary point of contact for internal or external clients, managing expectations, presenting performance reports, and conducting transparent service reviews.
• Vendor & Supplier Management: Supervise third-party providers and contractors, ensuring that external deliverables match contractual obligations and quality standards.
• Team Leadership & Resource Allocation: Lead, mentor, and allocate tasks across support teams or technical staff while optimizing capacity and scheduling backup coverage.
• Continuous Process Improvement: Apply frameworks like ITIL or ITSM best practices to streamline operations, reduce downtime, and eliminate operational bottlenecks.

Why This IT Service Delivery Manager Job in Port Harcourt Stands Out

This role offers:

• A leadership position bridging IT operations and business strategy at a major Nigerian conglomerate
• Broad exposure, from SLA/KPI management to vendor oversight and team leadership
• The opportunity to apply ITIL/ITSM best practices within a large, multi-sector organization
• A straightforward application process for qualified IT service management professionals

If you’re among job seekers looking for IT service delivery or IT operations leadership roles in Port Harcourt, this Genesis Group opening is worth applying to.

How to Apply for This IT Service Delivery Manager Job

Interested and qualified candidates should send their applications to: 📧 dgm.talentmanagement@genesisgroupng.com Use the Job Title as the subject of your email. Application Deadline: 30th September, 2026

Frequently Asked Questions About This IT Service Delivery Manager Job

Q: What qualifications are needed for this IT Service Delivery Manager job? A: The listing does not specify formal qualifications, years of experience, or certifications, though familiarity with ITIL or ITSM frameworks is referenced in the role’s core functions. It’s worth confirming specific requirements with Genesis Group directly.

Q: Where is this IT Service Delivery Manager job located? A: The role is based in Port Harcourt, Rivers State.

Q: What does this role involve day-to-day? A: The role covers SLA and KPI management, incident and problem resolution, change management, stakeholder communication, vendor management, team leadership, and continuous process improvement.

Q: How do I apply, and when is the deadline? A: Send your application to dgm.talentmanagement@genesisgroupng.com using the job title as the subject line, before the deadline of 30th September, 2026.

Looking for more IT and hospitality jobs in Port Harcourt? Check here.

Before applying, ensure your CV clearly highlights: Your experience with ITIL or ITSM frameworks, SLA/KPI management, and any track record leading IT support teams or managing vendor relationships.

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