Moniepoint Incorporated Is Hiring: Team Lead, Systems Administration

About Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. The company is the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Team Lead, System Administrator Job Summary (Lagos)

This Team Lead, System Administrator job in Lagos is open to experienced infrastructure professionals with 5+ years in systems administration, infrastructure, or network engineering, and at least 2 years of team leadership. Moniepoint Incorporated is recruiting for this role to lead its IT infrastructure team tactically while remaining a senior hands-on contributor across networking, cloud infrastructure, security, and automation, including the use of AI tools to optimise how the team works. It’s a strong fit for technically deep engineers ready to coach a team, enforce SOPs, and drive measurable operational excellence.

Quick Facts

• Job Title: Team Lead, System Administrator
• Company: Moniepoint Incorporated
• Location: Lagos
• Application Deadline: Not specified

About the Role

The Team Lead, Systems Administration is a senior individual contributor who also leads the IT infrastructure team tactically. The role covers both hands-on delivery of complex systems work and the orchestration of team priorities, standards, and output quality. The ideal candidate combines deep technical expertise in networking, cloud infrastructure, security, and automation with the leadership capability to coach a team, enforce SOPs, and drive measurable operational excellence. Success is defined not only by personal technical output, but by the team’s consistent performance and delivery against infrastructure-wide targets.

Scope & Decision Horizon: Leads the IT infrastructure team tactically, orchestrating people and priorities so the team’s immediate output aligns with the broader roadmap.

Core Job Functions for This Team Lead, System Administrator Role

Team Leadership & Operations:

• Lead, coordinate, and coach a team of Systems Administrators, ensuring consistent output quality and adherence to SOPs.
• Manage team workload, prioritise tasks across competing demands, and ensure SLA compliance across all infrastructure functions.
• Conduct regular 1:1s, deliver direct and specific performance feedback, and develop team members’ technical skills.
• Design and enforce team workflows and escalation paths.
• Own team-level metrics: system uptime (99.9%+), ticket SLAs, incident response times, and end-user satisfaction.
• Identify gaps in team capability or process and close them through training, tooling, or workflow redesign.

Infrastructure Management:

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualisation platforms (Proxmox).
• Administer and optimise Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain system documentation, network diagrams, and SOPs.
• Plan and execute system upgrades with minimal downtime.

Cloud & Network Infrastructure:

• Design, deploy, and manage cloud network environments across GCP, OCI, Azure, and Outpost, including VPCs, subnets, peering, firewall rules, and private connectivity.
• Administer and optimise BGP routing policies, virtual routers (vRTF), and F5 load balancers.
• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement network security protocols, VLANs, VPNs, and network segmentation across on-premise and cloud environments.
• Manage DNS, DHCP, Directory as a Service, and other core network services, and monitor network performance and QoS.

AI Tools & Workflow Automation:

• Manage, maintain, and evaluate AI tools used across the IT and infrastructure function, ensuring reliability, access control, and appropriate use.
• Build and maintain automation workflows using n8n and similar platforms.
• Design AI-assisted workflows for network deployment, incident triage, and infrastructure monitoring.
• Coach team members on responsible AI integration and where human review is required.
• Reduce manual toil through intelligent automation.

Telephony & Unified Communications:

• Administer and maintain the xCALLY PBX platform, including call routing, IVR configuration, queue management, and agent provisioning.
• Troubleshoot telephony incidents end-to-end: SIP trunks, PBX dial plans, voice quality, and carrier integration.
• Coordinate with ISPs and telecom carriers to ensure uptime and quality of voice services.

Automation & Scripting:

• Develop automation scripts (Python, PowerShell, Bash) to eliminate repetitive tasks.
• Use Infrastructure as Code tools (Terraform, Ansible) for consistent, scalable deployment.
• Build monitoring and alerting solutions using Prometheus, Grafana, and Nagios.
• Document automation clearly enough for an Associate-level team member to execute independently.

Security & Compliance:

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security, patch management, and privileged access management.
• Manage user authentication systems, including SSO, MFA, and identity governance.
• Lead incident response, conduct Root Cause Analyses (RCA), and implement permanent fixes.

User Endpoint & Technical Support:

• Oversee onboarding and offboarding and complete account lifecycle management.
• Administer Google Workspace, including user provisioning, group management, Drive policies, and app integrations.
• Manage MDM solutions for corporate devices across Windows, macOS, iOS, and Android.
• Provide or oversee expert-level L2/L3 support.
• Manage IT asset inventory, lifecycle, and procurement coordination.

Why This Team Lead, System Administrator Job Stands Out

This role offers:

• A senior hybrid position combining hands-on engineering with team leadership
• Exposure to multi-cloud networking (GCP, OCI, Azure), BGP routing, F5 load balancers, and enterprise telephony
• The chance to shape how AI tools and workflow automation (n8n) are used across IT infrastructure
• Ownership of high-stakes team metrics, including 99.9%+ system uptime
• A people-first culture with a strong learning and development focus
• An attractive package including salary, pension, and health insurance

Requirements

Education & Experience:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, Engineering, or a related field
• 5+ years of proven experience in systems administration, infrastructure, or network engineering roles
• At least 2 years of formal or informal team leadership, including coaching, delegation, and performance feedback
• Relevant industry certifications (CompTIA, Cisco, Microsoft, GCP/Azure/OCI cloud, Linux) are highly desirable, but not compulsory

Technical Skills:

• Advanced proficiency in Active Directory / Directory as a Service (e.g., JumpCloud) and Linux/Unix administration (RHEL, CentOS, Ubuntu, Debian)
• Cloud networking expertise across GCP, OCI, and Azure: VPCs, subnets, load balancers, private service connect, VPN gateways, and cloud firewall management
• Deep understanding of TCP/IP, BGP routing protocols, switching, VLANs, and enterprise network architecture across data centre and WAN environments
• Hands-on experience with virtual routers (vRTF), F5 load balancers, and enterprise networking equipment (Cisco, Ubiquiti)
• Virtualisation experience with Proxmox; data centre operations including rack and stack, power, cooling, and structured cabling
• Experience administering xCALLY PBX or equivalent enterprise telephony/unified communications platforms
• Proficiency in Python, PowerShell, and Bash scripting; experience with Ansible and Terraform
• Hands-on experience with n8n or equivalent workflow automation platforms
• Experience managing AI tools within an IT environment, including access control, integration, and responsible use governance
• Experience with monitoring tools (Grafana, Prometheus, Nagios, PRTG) and endpoint/MDM management platforms
• Proficiency in Google Workspace administration
• Advanced infosec tooling experience (e.g., CrowdStrike); knowledge of Disaster Recovery protocols and DR drills
• Experience with Jira Service Management; understanding of SLIs, SLOs, and SLAs

Leadership & Soft Skills:

• Proven ability to lead a technical team: delegate effectively, deliver feedback, and develop others
• Exceptional analytical and systematic troubleshooting approach; moves fast without compromising rigour
• Strong documentation discipline, producing SOPs and runbooks clear enough for junior team members to execute
• Candid communicator who surfaces risks early, documents dissent, and challenges direction constructively
• Customer-obsessed, permanently resolving recurring pain points rather than just individual tickets

Working Conditions

• Occasional weekend or after-hours work may be required for system maintenance, upgrades, and critical incident response
• Physical requirements may include lifting equipment up to 50 lbs

What Moniepoint Offers

• Culture: A people-first environment where all opinions carry weight and all voices are heard
• Learning: A learning and development-focused environment with knowledge sharing, training, and regular internal technical talks
• Compensation: An attractive salary, pension, and health insurance

Hiring Process

• A technical interview with a member of the Infrastructure team
• A take-home assessment
• A behavioural and technical interview with a member of the executive team

How to Apply for This Team Lead, System Administrator Job

Interested and qualified candidates should click here to apply online.
Application Deadline: Not specified

Frequently Asked Questions About This Team Lead, System Administrator Job

Q: What qualifications are needed for this Team Lead, System Administrator job?
A: A Bachelor’s Degree or Diploma in Computer Science, IT, Engineering, or a related field, 5+ years in systems administration, infrastructure, or network engineering, and at least 2 years of team leadership. Industry certifications are highly desirable but not compulsory.

Q: Where is this Team Lead, System Administrator job located?
A: The role is based in Lagos.

Q: What does this role involve day-to-day?
A: The role covers leading and coaching the infrastructure team, managing servers, cloud and network environments, building automation and AI-assisted workflows, administering the xCALLY PBX and Google Workspace, enforcing security and compliance, and overseeing L2/L3 endpoint support.

Q: Does this role require after-hours work?
A: Occasional weekend or after-hours work may be required for maintenance, upgrades, and critical incident response.

Q: How do I apply, and when is the deadline?
A: Apply online by clicking the application link. No application deadline was specified. The hiring process includes a technical interview, a take-home assessment, and a behavioural and technical interview with the executive team.

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