Antoinette Gardens is a serene restaurant, lounge, and hotel resort located in the Trans Amadi district of Port Harcourt, Nigeria. It is widely recognized locally for its lush outdoor seating and relaxing atmosphere, making it a popular choice for both casual hangouts and corporate meetings.
We are recruiting suitable candidates to fill the position below:
Job Title: Manager
Location: Port Harcourt, Rivers
Employment Type: Full-time
Work Schedule: Full-time; shift-based schedule (details to be discussed during interview).
Role Summary
- Antoniette Gardens is seeking a hands-on, highly organized Manager to establish structure, enforce accountability, and drive consistent service excellence across all operations
- This role is responsible for ensuring strict adherence to standards, supervising teams effectively, and continuously improving systems and processes to deliver a reliable, high-quality customer experience.
Key Responsibilities
- Operational leadership: Oversee daily operations end-to-end and ensure smooth service delivery across all shifts.
- Standards & compliance: Implement and enforce SOPs, service standards, hygiene/safety requirements, and brand guidelines.
- Team supervision: Supervise staff performance, assign duties, manage shift schedules, and ensure adequate coverage.
- Accountability & performance: Set clear expectations, track KPIs, conduct daily/weekly check-ins, and address underperformance promptly.
- Customer experience: Handle escalations, resolve complaints professionally, and ensure guests/customers receive consistent, excellent service.
- Process improvement: Identify gaps, document workflows, improve systems, and drive continuous improvement initiatives.
- Reporting: Provide daily/weekly operational reports (attendance, incidents, sales/stock issues, customer feedback, maintenance needs).
- Training & coaching: Onboard new staff, run refresher trainings, and coach team members on service, communication, and professionalism.
- Stock & asset control: Monitor inventory/consumables, reduce waste, prevent loss, and ensure proper record-keeping.
- Vendor & maintenance coordination: Liaise with suppliers/contractors and ensure timely repairs and preventive maintenance.
Success Measures (First 60–90 Days)
- Clear SOPs and routines are implemented and followed consistently.
- Staff attendance, punctuality, and shift handovers improve measurably.
- Customer complaints reduce and service consistency improves.
- Daily/weekly reporting becomes reliable and decision-ready.
- Strong team discipline and accountability culture is established.
Requirements
- 2–4 years of experience in a supervisory/management role (hospitality, restaurant, events, facility operations, or similar).
- Strong leadership and people-management skills (ability to enforce standards respectfully but firmly).
- Excellent communication and conflict-resolution skills.
- Strong organizational skills and attention to detail.
- Ability to work on-site and manage fast-paced operations.
- Basic computer skills (WhatsApp, Google Sheets/Excel, reporting).
Preferred Qualifications:
- Experience setting up SOPs, checklists, or operational systems.
- Background in hospitality/customer service excellence.
- Experience managing schedules, inventory, and vendor relationships.
Salary
N120,000 – N150,000 per month.
Application Closing Date
19th April, 2026.
How to Apply
Interested and qualified candidates should send their CV and a short note on your supervisory experience and availability to to: precious.chinonso@hopservicesltd.com using the Job title as the subject of the mail.
Equal Opportunity:
- Antoniette Gardens is an equal opportunity employer. We hire based on merit, competence, and alignment with our service standards.