Level 1/2 IT Support Engineer Job (Remote) at Alfred & Victoria Associates — Apply Now

About Alfred & Victoria Associates

Alfred & Victoria Associates (AVA) is one of Nigeria’s leading ICT solution companies, offering a wide range of services in high demand in today’s emerging market. The company has three major arms, Consulting, Recruitment, and Training, streamlined to meet customer needs. AVA has become one of the most sought-after Human Capital Development organisations in recent times, and is fast becoming a distinguished strategic partner across all sectors of the economy and in the fast-growing world of outsourcing.

Level 1/2 IT Support Engineer Job Summary (Remote)

This Level 1/2 IT Support Engineer job is fully remote and open to skilled, well-presented IT engineers with a solid 1st and 2nd line support background. Alfred & Victoria Associates is recruiting for this role to provide end-user IT support while giving engineers hands-on exposure to modern cloud, security, networking, and endpoint management technologies. It’s a strong fit for support engineers who want to move beyond traditional support and build a path into infrastructure, cloud, security, or systems engineering.

Quick Facts

• Job Title: Level 1/2 IT Support Engineer
• Company: Alfred & Victoria Associates
• Location: Remote (Full-time remote)
• Employment Type: Full-time
• Application Deadline: Not specified

Job Overview

This is an opportunity for a skilled and well-presented IT Engineer looking to accelerate their technical career, with preference given to seniority, experience, and attitude. The company is seeking someone with a solid Level 1/2 support background who is eager to learn and get hands-on with modern cloud, security, networking, and endpoint management technologies, working alongside both junior and experienced engineers. The role is designed as a career development opportunity for someone who wants to build a strong foundation in infrastructure, cloud, security, and systems engineering.

Core Job Functions for This IT Support Engineer Role

• End-User Support: Provide 1st and 2nd line IT support to end users over the phone and email.
• Troubleshooting: Troubleshoot and resolve desktop, application, hardware, and connectivity issues.
• Microsoft 365 Administration: Support and administer Microsoft 365 services, firewalls, and systems.
• User Lifecycle: Assist with user onboarding and offboarding processes.
• Device Management: Deploy, configure, and support end-user devices.
• Endpoint Security: Support endpoint management and security initiatives.
• Escalation: Follow established support processes and escalate issues to senior engineers or specialist teams when appropriate.
• Communication: Maintain clear communication with users throughout the lifecycle of support requests.
• Teamwork: Work collaboratively with colleagues across the IT team to deliver excellent customer service.
• Documentation: Contribute to technical documentation and knowledge sharing.
• Skills Development: Develop technical skills through hands-on experience, training, and mentoring from senior engineers.
• Ownership: Take ownership of incidents and service requests through to resolution.

Why This IT Support Engineer Job Stands Out

This role offers:

• A fully remote position with a clear career development focus
• Exposure to modern Microsoft cloud, security, networking, and endpoint management technologies
• Ongoing training, development, and mentoring from experienced engineers
• A clear path toward Infrastructure, Cloud, Security, or Systems Engineering roles
• A supportive team culture where learning and professional growth are actively encouraged

Required Skills & Experience

Microsoft 365: Experience supporting and administering Microsoft 365, Microsoft Entra ID, Microsoft Intune, Microsoft Exchange Online, and Microsoft Security and Compliance solutions.

Desktop Support:

• Strong troubleshooting and support skills in Microsoft Windows environments
• Experience supporting desktops, laptops, and peripheral devices
• Experience supporting Apple macOS devices is desirable but not essential

Networking: Good understanding of TCP/IP networking fundamentals, VLANs, firewalls, DNS and DHCP, VPN technologies, and network troubleshooting methodologies.

Security & AI: Excellent understanding of cyber security and AI.

Personal Attributes

• Exceptional written and spoken English
• A genuine passion for technology and continuous learning
• Enthusiastic, motivated, and eager to develop technical skills
• Confident getting hands-on with new systems and technologies
• Understanding of the importance of following processes, procedures, and the chain of command
• Knowing when to seek guidance and escalate issues appropriately
• Customer-service focused, with pride in delivering an excellent user experience
• Strong team player who enjoys collaborating and supporting colleagues
• Excellent communication and problem-solving skills
• Ownership of tasks and follow-through to completion
• A positive attitude and willingness to learn
• Ambition to grow into more senior technical roles over time

What Alfred & Victoria Associates Offers

• Exposure to a wide range of modern Microsoft cloud, security, networking, and endpoint management technologies
• Hands-on experience in a dynamic and varied technical environment
• Ongoing training, development, and mentoring
• Opportunities to work alongside experienced engineers and broaden technical capabilities
• A supportive team culture where learning and professional growth are actively encouraged
• Clear opportunities for career progression as skills and experience develop

How to Apply for This IT Support Engineer Job

Interested and qualified candidates should send their CV to apply@alfred-victoria.com, using the Job Title as the subject of the email.
Application Deadline: Not specified

Frequently Asked Questions About This IT Support Engineer Job

Q: What qualifications are needed for this Level 1/2 IT Support Engineer job?
A: A solid Level 1/2 support background, experience supporting and administering Microsoft 365, Entra ID, Intune, and Exchange Online, strong Windows troubleshooting skills, and a good understanding of networking fundamentals and cyber security. The listing does not specify a degree or minimum years of experience, though preference is given to seniority and experience.

Q: Where is this IT Support Engineer job located?
A: The role is full-time remote.

Q: What does this role involve day-to-day?
A: The role covers providing 1st and 2nd line support by phone and email, troubleshooting desktop and connectivity issues, administering Microsoft 365 services, supporting user onboarding and offboarding, deploying end-user devices, and contributing to technical documentation.

Q: How do I apply, and when is the deadline?
A: Send your CV to apply@alfred-victoria.com using the job title as the subject line. No application deadline was specified.

Make Your CV Stand Out with DDBRACT

Before you apply, make sure your CV and application letter are optimized to pass Applicant Tracking Systems (ATS) and catch the recruiter’s eye. Use our CV Optimization Tool to tailor your CV and cover letter specifically to this role — and boost your chances of landing an interview.

📲 WhatsApp (Nigeria): wa.me/2349129682895
📲 WhatsApp (UK): wa.me/447777666454
📸 Instagram: @ddsolutions_com
🐦 Twitter/X: @ddbract_com
📘 Facebook: DDBRACT Solutions
💼 LinkedIn: DE DAV’S BRACT Solutions
▶️ YouTube: @ddbractsolutions

Let DDBRACT Solutions help you stand out in a competitive job market.

CV optimization tool

DDadmin

See Full Bio