Hiring Now: Patient Experience Officer in Delta State

About UHR Consult Limited

Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organizations by ensuring adequate staff recruitment and selection, staff training, and coordination, thereby creating sustainable growth and increasing quality of service delivery in organizations.

Hospitality / Patient Experience Officer Job Summary (Asaba, Delta)

This Hospitality / Patient Experience Officer job in Asaba, Delta is open to candidates with experience in hospitality, customer service, or patient relations, ideally within a hospital or healthcare setting. UHR Consult Limited is recruiting for this role to ensure that patients, relatives, and visitors receive a welcoming, comfortable, and positive experience throughout their interaction with the hospital. It’s a strong fit for empathetic, service-oriented job seekers who can handle complaints with professionalism and coordinate hospitality services.

Quick Facts

• Job Title: Hospitality / Patient Experience Officer
• Company: UHR Consult Limited
• Location: Asaba, Delta
• Department: Patient Experience / Administration
• Reports To: Hospital Administrator / Head of Administration
• Employment Type: Full-time
• Application Deadline: 2nd November, 2026

Job Summary

The Hospitality / Patient Experience Officer will ensure patients, relatives, and visitors receive a welcoming experience.

Additionally, they will ensure a comfortable and positive interaction with the hospital.

The role involves providing excellent customer service and responding to patient needs and concerns.

Moreover, it coordinates hospitality services and supports continuous improvement of the patient experience.

Core Job Functions for This Hospitality / Patient Experience Officer Role

• Patient Reception: Welcome and assist patients, relatives, and visitors in a professional and courteous manner.
• Point of Contact: Serve as a key point of contact for patients and ensure their needs are attended to promptly.
• Information & Guidance: Provide clear information and guidance regarding hospital services, departments, and processes.
• Experience Monitoring: Monitor patient experience and identify areas requiring improvement.
• Complaint Resolution: Receive, document, and resolve patient complaints and concerns professionally.
• Feedback Follow-Up: Follow up on patient feedback and ensure appropriate issues are escalated and resolved.
• Surveys & Reporting: Conduct patient satisfaction surveys and prepare feedback reports.
• Hospitality Coordination: Coordinate hospitality services to ensure patients experience a clean, comfortable, and welcoming environment.
• Cross-Team Liaison: Liaise with clinical and administrative teams to resolve patient-related issues.
• Special Requests: Assist patients with special requests and ensure appropriate support is provided.
• Professionalism: Maintain professional standards of communication, confidentiality, and patient care.
• Service Improvement: Support the implementation of patient experience initiatives and service improvement programs.

Why This Hospitality / Patient Experience Officer Job Stands Out

This role offers:

• A people-centered role focused on genuinely improving the hospital experience, not just administrative processing
• Direct collaboration with clinical and administrative teams across the hospital
• Involvement in service improvement initiatives and patient satisfaction reporting
• A generous application window running until 2nd November, 2026

Requirements

• Bachelor’s Degree or HND in Hospitality Management, Mass Communication, Business Administration, Public Relations, Customer Service, Healthcare Administration, or a related field
• Minimum of 2 years of experience in hospitality, customer service, patient relations, or a similar role, preferably within a hospital or healthcare environment
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Ability to handle difficult situations and complaints with empathy and professionalism
• Good organizational and multitasking skills
• Professional appearance and excellent personal presentation
• Ability to work effectively with patients, families, doctors, nurses, and administrative staff
• Proficiency in Microsoft Office and basic reporting tools

Key Competencies: Patient-centered service, hospitality and customer service, excellent communication, empathy and emotional intelligence, conflict resolution, problem-solving, attention to detail, professionalism and confidentiality, teamwork, organization and time management

How to Apply for This Hospitality / Patient Experience Officer Job

Interested and qualified candidates should send their CV and Cover Letter to uhrconsultlimited2019@gmail.com, using the Job Title as the subject of the email.
Application Deadline: 2nd November, 2026

Frequently Asked Questions About This Hospitality / Patient Experience Officer Job

The Hospitality / Patient Experience Officer role requires a Bachelor’s Degree or HND.

A degree in hospitality management, mass communication, business administration, PR, customer service, or healthcare administration is required.

Additionally, the candidate must have at least two years of relevant experience.

Q: Where is this Hospitality / Patient Experience Officer job located?
A: The role is based in Asaba, Delta State.

Q: What does this role involve day-to-day?
A: The role covers welcoming patients and visitors, providing hospital information and guidance, resolving complaints, conducting satisfaction surveys, coordinating hospitality services, liaising with clinical and administrative teams, and supporting patient experience improvement initiatives.

Q: How do I apply, and when is the deadline?
A: Send your CV and Cover Letter to uhrconsultlimited2019@gmail.com using the job title as the subject line, before the deadline of 2nd November, 2026.

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Reach us via WhatsApp at Nigeria number wa.me/2349129682895 and in the United Kingdom at wa.me/447777666454. You can also connect through Instagram at @ddsolutions_com, Twitter/X at @ddbract_com, Facebook at DDBRACT Solutions, and LinkedIn at DE DAV’S BRACT Solutions. These channels support inquiries related to the Hospitality / Patient Experience Officer role.

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