Exclusive Call Center Representative Opportunity in Wuse, Abuja

This note concerns iRecharge Tech-Innovations Limited and the Call Centre Representative Job.

iRecharge Tech-Innovations Limited is a CBN-licensed fintech company.

It focuses on cross-border payment processing, bill payments, and agency banking.

Additionally, it is recruiting for a Call Centre Representative Job in Wuse, Abuja (FCT) for a full-time role.

Call Centre Representative Job Summary (On-site)

This Call Centre Representative Job role is based in Wuse, Abuja (FCT).

Additionally, iRecharge seeks experienced, customer-focused representatives to handle inbound and outbound customer interactions, resolve issues, and give accurate information.

Candidates must be comfortable working a rotating morning and night shift pattern.

Quick Facts

• Job Title: Call Centre Representative
• Company: iRecharge Tech-Innovations Limited
• Location: Wuse, Abuja (FCT) (on-site)
• Employment Type: Full-time
• Salary: Not specified
• Shift Pattern: Rotating 3-on, 3-off (see below)
• Application Deadline: 31st December, 2026

Description

The successful candidate will handle customer calls and inquiries for a fintech company, resolving issues, documenting interactions in the CRM or support system, and escalating technical problems where necessary.

Shift Pattern

The role runs on a rotating cycle: 3 days of morning shift, 3 days of night shift, then 3 days off. The cycle then repeats. Candidates must be willing to work both shifts, including weekends and public holidays when scheduled.

Core Job Functions for This Call Centre Representative Role

• Customer Calls: Handle a high volume of inbound and outbound calls professionally and efficiently.
• Inquiries and Complaints: Respond to inquiries, complaints, and requests with accurate, timely resolutions.
• Account and Payment Support: Assist customers with account, transaction, payment, product, and service questions.
• Needs Identification and Escalation: Identify customer needs, offer solutions, or escalate issues where necessary.
• Procedures: Follow call centre scripts, procedures, escalation processes, and service standards.
• Record Keeping: Document interactions, complaints, resolutions, and follow-up actions in the CRM or support system.
• Difficult Customers: Handle dissatisfied customers calmly and professionally.
• Confidentiality: Protect customer information at all times.
• Targets: Meet assigned customer service, quality, productivity, and response-time targets.
• Collaboration and Feedback: Work with other departments, report recurring complaints, and keep up to date with iRecharge products, services, and policies.
• Other Duties: Perform other customer service-related duties as assigned.

Why This Call Centre Representative Job Stands Out

This role offers:

• A structured shift schedule with three days off after every shift cycle
• A professional and collaborative work environment
• Opportunities for career growth and development
• Exposure to fintech and digital payment solutions
• Employee benefits in line with company policy
• A long application window, with a deadline of 31st December, 2026

Requirements

• Minimum of 2 years’ experience in a call centre, contact centre, customer service, or customer support role
• Previous experience in a structured, established contact centre is strongly preferred (telecommunications companies and similar organizations are encouraged to apply)
• Experience handling a high volume of customer interactions is highly desirable
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Good telephone etiquette and customer service skills
• Ability to stay calm and professional with difficult customers
• Good computer literacy, with the ability to work with CRM, ticketing, call centre, or customer support systems
• Ability to multitask in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to follow procedures and escalation protocols
• Willingness to work rotating morning and night shifts
• Willingness to work weekends and public holidays when scheduled

Preferred Candidate Profile

The employer is particularly interested in candidates from established call centre or contact centre environments with high customer volumes and structured processes. Experience in telecommunications, banking, fintech, digital payments, e-commerce, logistics, or other high-volume customer-facing settings is an added advantage.

Key Competencies: Customer service excellence, effective communication, active listening, problem solving, patience and emotional intelligence, conflict resolution, attention to detail, multitasking, teamwork, adaptability, time management, and the ability to work under pressure.

Compensation & Target

• Employment Type: Full-time
• Salary: Not specified by the employer
• Target: Customer service, quality, productivity, and response-time targets (specific figures not stated)

How to Apply for This Call Centre Representative Job

Interested and qualified candidates should send their CV to recruitments@istrategytech.com, using the job title (“Call Centre Representative”) as the subject of the email.

Application Deadline: 31st December, 2026

Notice: Legitimate employers and recruiters do not charge fees for applications or interviews. Never pay money to apply.

Frequently Asked Questions About This Call Centre Representative Job

Q: What qualifications are needed for this Call Centre Representative job?
A: At least 2 years’ experience in a call centre, contact centre, customer service, or support role, plus strong communication, problem-solving, and computer skills. Experience in a structured, high-volume contact centre is strongly preferred. No formal degree requirement was specified.

Q: Where is this Call Centre Representative job located?
A: The job is on-site in Wuse, Abuja (FCT).

Q: What is the shift pattern?
A: A rotating cycle of 3 morning shifts, 3 night shifts, and 3 days off. Weekends and public holidays are included when scheduled.

Q: What does this role involve day-to-day?
A: Handling inbound and outbound customer calls, resolving inquiries and complaints, documenting interactions in the CRM, and escalating technical issues.

Q: How much does this Call Centre Representative job pay?
A: The employer did not state a salary.

Q: How do I apply, and when is the deadline?
A: Email your CV to recruitments@istrategytech.com with “Call Centre Representative” as the subject, before 31st December, 2026.

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