Customer Service Representative at Gbyte Place Management Services – Job Vacancy in Nigeria

Gbyte Place Management Services is recruiting qualified and experienced candidates for the position of Customer Service Representative in Lagos.

This opportunity is suitable for customer service professionals with excellent communication skills, strong problem-solving abilities, and experience handling customer inquiries, complaints, and support requests.

If you have at least two years of relevant customer service experience and can communicate confidently with customers, this may be an opportunity to consider.

Job Overview

• Job Title: Customer Service Representative
• Company: Gbyte Place Management Services
• Location: Lagos
• Employment Type: Not specified
• Experience: Minimum of 2 years
• Qualification: HND or Bachelor’s Degree in any discipline
• NYSC: Must have completed NYSC
• Application Deadline: 16th November, 2026

About the Company

Gbyte Place Management Services is a Lagos-based outsourcing and professional services company providing skilled talent, managed workforce solutions, and project support to local and international businesses.

Its services cover customer service, virtual assistance, technology, data analytics, security, and specialized business support.

The company focuses on delivering reliable solutions through professionalism, accountability, effective workforce management, and continuous improvement.

Job Summary

Gbyte Place Management Services is looking for intelligent, articulate, and customer-focused individuals to join its customer service team.

The successful candidates will serve as the first point of contact between clients and their customers. They will handle inquiries, resolve complaints, provide accurate information, and ensure that every customer interaction meets the required service standards.

The ideal candidate should have excellent communication skills, good judgment, strong problem-solving abilities, and the confidence to manage customer interactions independently.

Key Responsibilities

• Handle customer inquiries through telephone, email, live chat, and other support platforms.
• Listen carefully to customers and provide clear, accurate responses.
• Handle complaints and resolve service-related issues professionally.
• Take ownership of customer concerns and ensure timely resolution.
• Escalate complex or sensitive issues when necessary.
• Communicate product information, service details, procedures, and policies.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Use designated CRM and customer support systems.
• Follow service procedures, client guidelines, and quality assurance standards.
• Meet productivity, response time, customer satisfaction, and service quality targets.
• Identify recurring customer concerns and provide feedback for service improvement.
• Maintain confidentiality and handle customer information appropriately.
• Collaborate with colleagues and other departments to ensure effective service delivery.

Requirements and Qualifications

Interested applicants should meet the following requirements:

• Minimum of an HND or Bachelor’s Degree in any discipline.
• Must have completed the National Youth Service Corps (NYSC) programme.
• At least two (2) years of relevant customer service experience.
• Experience in a structured customer support or contact centre environment is preferred.
• Experience handling international customers, especially from the US or UK, is an added advantage.
• Excellent spoken and written English.
• Strong articulation, proper sentence construction, and professional communication skills.
• Good critical thinking, analytical reasoning, and problem-solving abilities.
• Strong active listening skills.
• Ability to exercise sound judgment and manage customer interactions with minimal supervision.
• Excellent interpersonal skills and emotional intelligence.
• Ability to remain calm when handling difficult customers.
• Good computer literacy, including Microsoft Office applications.
• Ability to use digital platforms and CRM systems.
• Strong attention to detail and organizational skills.
• Ability to learn quickly and adapt to new processes.
• Willingness to work assigned shifts, including schedules that accommodate international time zones.

Salary and Benefits

The salary and specific employee benefits are not disclosed in the vacancy announcement.

Applicants should confirm any additional employment details directly with Gbyte Place Management Services during the recruitment process.

Why Consider This Job?

This opportunity is suitable for customer service professionals who want to strengthen their experience in outsourcing and professional services.

The role provides exposure to customer support across different communication channels and the opportunity to work with clients serving local and international markets.

It is particularly relevant for candidates with experience handling international customers and working in target-driven customer support environments.

How to Apply for Customer Service Representative at Gbyte Place Management Services

Interested and qualified candidates should follow these steps:

1. Prepare an updated and professional CV highlighting your customer service experience.
2. Emphasize your communication, complaint-resolution, CRM, and problem-solving skills.
3. Send your CV to hr@gbyteplace.com.
4. Use Customer Service Representative as the subject of your email.
5. Submit your application before the closing date.

Application Email: hr@gbyteplace.com

Email Subject: Customer Service Representative

Application Deadline: 16th November, 2026.

Frequently Asked Questions (FAQs)

1. What is the job title?

Customer Service Representative at Gbyte Place Management Services.

2. Where is the job located?

The position is based in Lagos, Nigeria.

3. What qualification is required?

Applicants need a minimum of an HND or Bachelor’s Degree in any discipline.

4. Is NYSC completion compulsory?

Yes. Applicants must have completed the NYSC programme.

5. How many years of experience are required?

Candidates must have at least two years of relevant customer service experience.

6. Is international customer service experience required?

It is not compulsory, but experience handling customers from the US or UK is an added advantage.

7. What communication skills are expected?

Applicants should have excellent spoken and written English, strong articulation, and the ability to communicate professionally.

8. What is the application deadline?

The closing date is 16th November, 2026.

9. How can interested candidates apply?

Send your CV to hr@gbyteplace.com using Customer Service Representative as the email subject.

CV Tip for Customer Service Representative Applicants

Your CV should demonstrate your ability to communicate professionally, manage customer complaints, resolve problems, and maintain customer satisfaction.

Highlight your experience using telephone support, email, live chat, CRM systems, and Microsoft Office applications.

Where possible, include measurable achievements such as customer satisfaction ratings, response times, complaint resolution rates, and the number of customer inquiries handled.

If you have supported international customers, especially those in the US or UK, make that experience clearly visible in your CV.

Give Your Application an Edge with DDBRACT Solutions

Before applying, make sure your CV is professionally presented and tailored to the role.

Use the DDBRACT CV Optimization Tool to improve your CV and present your skills and experience more effectively.

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