AIBT Is Hiring: Remote IT Support Specialist Role, Deadline 31st October

About Athena Institute of Business & Technology (AIBT)

Athena Institute of Business and Technology (AIBT) is building Africa’s next generation of business, policy, and tech leaders, through flexible, practical, and impact-driven learning.

IT Support Specialist Job Summary (Remote)

This IT Support Specialist job is fully remote and open to candidates with 2-3 years of experience in IT support, technical support, help desk operations, or systems administration. AIBT is recruiting for this role to provide technical assistance, maintain IT systems, troubleshoot hardware and software issues, and ensure the smooth operation of the organisation’s technology infrastructure. It’s a strong fit for service-oriented support professionals with strong problem-solving skills and experience administering Microsoft 365 and end-user environments.

Quick Facts

• Job Title: IT Support Specialist
• Company: Athena Institute of Business & Technology (AIBT)
• Location: Remote
• Employment Type: Full-time
• Application Deadline: 31st October, 2026

Job Description

AIBT is seeking a competent and service-oriented IT Support Specialist to provide technical assistance, maintain IT systems, troubleshoot hardware and software issues, and ensure the smooth operation of the organisation’s technology infrastructure. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering timely and effective technical support.

Core Job Functions for This IT Support Specialist Role

• Technical Support: Provide first-line and second-line technical support to staff, resolving hardware, software, network, and system-related issues.
• Equipment Management: Install, configure, maintain, and upgrade computers, printers, operating systems, and other IT equipment.
• Troubleshooting: Troubleshoot connectivity issues, email problems, application errors, and access-related challenges.
• Account Administration: Manage user accounts, permissions, passwords, and access to IT resources.
• Business Applications: Support the administration of Microsoft 365, Microsoft Teams, email systems, and other business applications.
• System Monitoring: Monitor IT systems and identify potential technical issues before they disrupt operations.
• Asset Inventory: Maintain an inventory of IT assets, software licences, and equipment.
• Documentation: Document technical issues, solutions, service requests, and system maintenance activities.
• Security & Backup: Assist with data backup, recovery, cybersecurity awareness, and implementation of IT policies.
• Escalation: Escalate complex technical issues to appropriate specialists or service providers.
• User Training: Provide guidance and training to staff on the effective use of IT systems and applications.
• Ticket Resolution: Ensure timely resolution of support tickets and maintain high standards of user satisfaction.

Why This IT Support Specialist Job Stands Out

This role offers:

• A fully remote position within an organisation focused on building Africa’s next generation of leaders
• Broad exposure across hardware, software, networking, Microsoft 365, and basic cybersecurity
• Opportunities for continuous professional development, with certifications such as CompTIA and Microsoft valued
• A mix of hands-on troubleshooting, user training, and system monitoring
• A short application window closing on 31st October, 2026

Requirements

Education:

• A Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline
• Relevant technical certifications, such as CompTIA A+, Network+, Microsoft certifications, or equivalent, will be an advantage

Experience:

• A minimum of 2-3 years of relevant experience in IT support, technical support, help desk operations, or systems administration
• Demonstrable experience troubleshooting hardware, software, operating system, and network issues
• Experience supporting end users in a corporate or professional environment
• Familiarity with ticketing systems, remote troubleshooting tools, and IT asset management will be an advantage
• Experience administering Microsoft 365, Active Directory or Microsoft Entra ID, and basic network infrastructure is desirable

Other Requirements:

• Strong integrity, professionalism, confidentiality, and attention to detail
• A customer-focused attitude and commitment to timely service delivery
• Ability to work under pressure and respond effectively to urgent technical issues
• Willingness to learn new technologies and undertake continuous professional development
• Ability to comply with organisational IT policies, security procedures, and data protection requirements
• Flexibility to provide occasional support outside regular working hours when operationally necessary

Skills and Competencies:

• Strong troubleshooting, analytical, and problem-solving skills
• Good knowledge of computer hardware, software, operating systems, and networking fundamentals
• Proficiency in Windows operating systems and Microsoft Office applications
• Familiarity with Microsoft 365, user account administration, and remote support tools
• Basic understanding of cybersecurity, access controls, antivirus solutions, and data protection
• Excellent verbal and written communication skills
• Strong customer service, interpersonal, and organisational skills
• Ability to prioritise tasks, manage multiple support requests, and meet deadlines
• Good documentation, reporting, and record-keeping skills
• Ability to work independently and collaboratively within a team

How to Apply for This IT Support Specialist Job

Interested and qualified candidates should submit their updated CV to fisimah@aibt.info, using “Application – IT Support Specialist” as the subject of the email.
Application Deadline: 31st October, 2026

Note: Only shortlisted candidates will be contacted.

Frequently Asked Questions About This IT Support Specialist Job

Q: What qualifications are needed for this IT Support Specialist job?
A: A Bachelor’s Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline, plus 2-3 years of experience in IT support, help desk, or systems administration. CompTIA, Microsoft, or similar certifications are an advantage.

Q: Where is this IT Support Specialist job located?
A: The role is fully remote.

Q: What does this role involve day-to-day?
A: The role covers first- and second-line technical support, installing and maintaining equipment, managing user accounts and permissions, supporting Microsoft 365 and Teams, monitoring systems, maintaining IT asset inventories, documenting issues, and training staff.

Q: How do I apply, and when is the deadline?
A: Submit your updated CV to fisimah@aibt.info using “Application – IT Support Specialist” as the subject line, before the deadline of 31st October, 2026. Only shortlisted candidates will be contacted.

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