Job Title: WhatsApp Customer Sales Closer
Location: Remote – Work From Home
Work Hours: 8:00am – 10:00pm (with 2 hours total break daily)
Off Days: 1 rotating day off every 2 weeks
Role Summary
- We are hiring a highly responsive, emotionally intelligent and result-driven WhatsApp Customer Service Executive to manage daily customer enquiries from ads and other channels, build trust quickly, guide customers to the right products, and convert conversations into sales.
MobileApps & Add-Ons
Key Responsibilities
- Respond to all WhatsApp enquiries promptly and professionally
- Convert daily inbound leads from ads into paid orders
- Guide customers on product selection, especially shade matching for foundation
- Handle objections confidently and close sales without sounding pushy
- Follow approved scripts, pricing, delivery information and brand policies
- Upsell and cross-sell relevant RLG Cosmetics products
- Maintain accurate follow-up with interested customers until conversion
- Escalate complaints properly while protecting brand image
- Keep chat records organized and updated
Recruitment& Staffing
KPI Expectations
- Fast response time
- High lead-to-sale conversion rate
- Strong follow-up discipline
- Low missed messages
- Excellent customer experience
- Strict compliance with brand tone and process
Ideal Candidate:
- Strong written communication
- Very persuasive and sales-oriented
- Patient, emotionally intelligent and confident
- Can handle high daily lead volume
- Must be accountable, proactive and highly disciplined.
MobileApps & Add-Ons
Benefits
- Salary: N140,000 / Month + N8,000 monthly credit allowance.
Application Closing Date
6th May, 2026.
How to Apply: Interested and qualified candidates should send their CV to: hrbp4@fmragency.com using “WhatsApp Customer Sales closer” as the subject of the mail