At Mechanic On The Go, we engage in vehicle repair and maintenance with a priority on ensuring that we deliver speedy and effective solutions to our customers. We guarantee only the best mechanics and employees at your disposal and each person is thorough to the letter.
We are recruiting to fill the position below:
Job Title: Workshop Operations and Customer Service Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities:
1. Workshop Operations:
- Supervise the day-to-day operations of the repair and service activities in the workshop.
- Ensure all repair jobs are completed to a high standard and in a timely manner.
- Organize and prioritize work orders to maintain an efficient workflow.
2. Customer Service:
- Attend to customer calls and requests promptly, providing accurate and detailed information regarding their vehicle’s repair or service status.
- Offer timely updates to customers about the progress of their car’s repair, estimated completion times, and any additional services required.
3. Reporting and Documentation:
- Maintain detailed logs of every repair, service, and customer transaction.
- Compile daily and weekly reports on workshop progress, job completion rates, customer satisfaction levels, and revenue generation for the CEO.
4. Customer Satisfaction:
- Regularly follow up with customers to ensure they are satisfied with the services provided.
- Handle any complaints or issues swiftly to maintain customer loyalty and trust.
- Gather customer feedback and implement improvements to enhance the service experience.
Requirements:
- Previous experience in a workshop environment or automotive service industry.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in workshop management software or CRM systems is a plus.
- Excellent communication skills, both verbal and written.
- Must live in or near Ikeja for convenient and prompt management of workshop activities.
- Familiarity with vehicle repair processes, parts, and terminology.
- Attention to detail and accuracy in documentation and reporting.
- Excellent customer service and conflict resolution skills.
- Proficient in Microsoft Office Suite (Excel, Word) and general accounting software.
Application Closing Date: Not Specified.
How to Apply: Interested candidates should send their Resume to mechaniconthego22@gmail.com using the job title as the subject of the mail.