About Smash Technology Limited
Smash Technology is a dynamic tech group offering innovative services across sectors including e-hailing, e-commerce, food delivery, virtual office platforms, travel, real estate, and social networking. With nearly a decade of visionary leadership and execution, we are committed to transforming industries through technology, both locally and globally.
Job Summary
We are seeking dedicated Customer Service Officers to manage client inquiries and provide prompt, professional support across phone, email, and chat platforms. The role requires strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.
Job Title: Customer Service Officer (Onsite)
Locations: Benin (Edo State) & Port Harcourt (Rivers State)
Employment Type: Full-time
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate information about products and services.
- Resolve technical or service-related issues, escalating where necessary.
- Maintain up-to-date knowledge of company offerings and policies.
- Log all interactions in the CRM system with clear, detailed documentation.
- Ensure high customer satisfaction and follow up to confirm issue resolution.
- Collaborate with team members and contribute to support materials like FAQs.
- Identify opportunities to improve customer loyalty and retention.
Requirements
- Minimum of a High School Diploma (Bachelor’s degree preferred).
- 2–5 years of experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Empathy, patience, and a customer-first mindset.
- Proficiency with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
- Good time management and multitasking skills.
- Ability to work well in a team-oriented environment.
Working Conditions
- Full-time, onsite role (may include evenings or weekends).
- Occasional overtime may be required during peak periods.
- Remote work option subject to company policy.
Salary
₦120,000 – ₦180,000 monthly
Application Deadline:
31st May, 2025
How to Apply
Send your Resume and Cover Letter (as a single document) to: Hr@smashtechgroup.com
Use the subject line: Customer Service Officer (Onsite) – [Benin or Port Harcourt]