Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele.
We are recruiting to fill the position below:
Job Title: DC Operations Analyst (Level 2)
Location: Lagos
Job Type: Contract
Job Summary:
The DC Operations Analyst (Level 2) will be responsible for managing and supporting data center operations within the SAM (Server Asset Management) and HAM (Hardware Asset Management) team. The role focuses on maintaining optimal performance, reliability, and compliance of server and hardware assets within the data center. This position involves collaboration with cross-functional teams to ensure efficient asset lifecycle management, proactive system monitoring, and compliance with company and industry standards.
Key Responsibilities:
- Oversee data center operations for server and hardware assets, ensuring optimal efficiency and compliance. Responsibilities include tracking, maintaining, and updating hardware assets, and implementing asset lifecycle management policies.
- Continuously monitor data center infrastructure, conduct regular checks and tuning, and address issues proactively. Manage alerts and incidents, perform root cause analysis, and resolve issues to maintain smooth operations.
- Provide Level 2 support, troubleshoot operational issues, and document solutions and procedures in the ITSM system. Escalate complex issues to Level 3 or vendors as necessary, ensuring prompt resolution.
- Ensure regulatory and organizational compliance for data center assets and processes, maintain asset documentation, and conduct regular audits. Maintain accurate records and uphold asset management policies.
- Work with IT, facilities, and security teams on data center changes, maintenance, and upgrades. Act as a liaison with vendors for equipment maintenance, and provide guidance to junior team members.
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2 years in data center operations, asset management, or a related field.
- Proficiency in data center management, asset lifecycle management, and server administration. Experience with IT Service Management (ITSM) tools, such as ServiceNow, is preferred. Basic networking skills and hardware troubleshooting capabilities.
- Strong analytical and organizational skills, with a high attention to detail. Excellent documentation and communication skills to work effectively with cross-functional teams and vendors.
Application Closing Date: Not Specified.
How to Apply: Interested and qualified candidates should click here to apply online