Accord (Novotel Hotel) is looking to fill the position(s) below:
Job Title: Front Desk Officer
Job Type: Full Time
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love, care for the world, dare to challenge the status quo!
Job Description
- Provide prompt, efficient, and courteous service to guests during check-in, check-out, and throughout their stay.
- Ensure accurate and timely posting of all charges while maintaining control of guest and hotel accounts.
- Uphold strict security procedures for credit and cash transactions, accounting processes, room key issuance, and guest confidentiality/privacy.
- Maintain clear communication channels between hotel guests and all departments, both verbally and in writing.
- Operate the switchboard efficiently, handling calls promptly and professionally, greeting callers according to Accor policy, and transferring calls to the appropriate departments.
- Accurately document and distribute all internal and guest messages according to hotel procedures.
- Maintain an up-to-date internal phone list for accurate call transfers; connect international and operator-assisted calls for guests while recording accurate charges.
- Assist in screening calls for reservations, ensuring that accurate and current information is provided.
- Promote hotel facilities and maximize sales by utilizing product knowledge and effective selling skills.
- Perform additional duties as requested by management and supervisors.
Qualifications
- Associate’s or bachelor’s degree in a related field.
- Prior experience as a receptionist or in a related field.
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
Interested? Click here to apply.