We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Lead discovery efforts to identify user needs, pain points, requirements, and business objectives.
- Plan and facilitate stakeholder interviews, workshops, and working sessions to drive alignment and clarity.
- Translate ambiguous problem spaces into clearly defined problem statements and priorities.
- Communicate design intent, requirements, and constraints effectively to technical, non-technical, and leadership audiences.
- Present findings, recommendations, and design concepts to stakeholders in a clear, inclusive manner.
- Synthesize research and discovery findings to produce actionable artifacts (e.g. affinity diagrams, service design diagrams, and customer journey maps).
- Develop wireframes to explore solutions and gather early feedback.
- Advocate for user-centered design practices and contribute to the team’s growth in discovery and design methodologies.
- Demonstrate curiosity and a growth mindset by continuously learning new tools, methods, and domain knowledge to improve discovery and design outcomes.
What you’ll need to succeed:
- An active Secret security Clearance.
- BA/BS degree.
- 3+ years of relevant experience
- Proven experience leading discovery and requirements gathering activities.
- Proficiency in creating design artifacts using tools such as Figma, Miro, or similar.
- Experience with design and prototyping tools (e.g., Figma, Miro, Sketch).
- Strong verbal and written communication skills; comfortable presenting in and leading meetings.
SALARY RANGE: $119,000 – $128,000
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate’s professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses