Who we are
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion, Nigeria’s largest merchant acquirer.
What We do
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential business services such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
Location: Lagos (Onsite)
Job Purpose
As Customer Support (Inbound/Outbound Calls), you will provide assistance to Moniepoint customers via Inbound Calls. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, and promoting products and services.
Responsibilities
- To assist customers with queries related to Moniepoint products via inbound calls.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Collaborate with team members and other departments to resolve complex customer issues.
- Help in creating customer surveys, segmentation, and getting feedback to improve our processes, products, and customer experience.
Requirements
- HND/B.Sc. degree is required.
- Experience and knowledge of customer support requirements, particularly in the correspondent banking space.
- 1-3 years of call center experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Excellent verbal communication skills and active listening abilities.
- Proven experience in customer service, telemarketing, a call center or a related field
- Compliance knowledge is an added advantage
- Attention to detail
We are recruiting to fill the position below:
Job Title: IT Support Officer
Locations: Lekki, & Yaba – Lagos
Description
- About The Role We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team.
- The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure.
Principal Duties And Responsibilities
- Provide first-line support for hardware, software, and network issues.
- Set up and configure user devices, printers, and other IT devices.
- Install, configure, and maintain software applications and operating systems.
- Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
- Troubleshoot, debug and upgrade existing software and hardware
- Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.
- Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.
- Collaborate with other departments to support and implement IT-related projects andupgrades.
- Document troubleshooting steps, solutions, and IT procedures for future reference.
- Assist in the maintenance and updating of internal IT documentation and user guides.
- Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.
- Escalate complex issues.
Requirements
To succeed in this role, you need to have:
- 1 – 2 years of experience in IT support, helpdesk, or technical support role.
- Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.
- Familiarity with Active Directory, remote support tools, and basic networking concepts.
- Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.
- Strong interpersonal and communication skills with a customer-focused attitude.
- Ability to work independently and as part of a team.
- Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).
What To Expect In The Hiring Process:
- A technical interview with a member of the Infrastructure team.
- A behavioral and technical interview with a member of the executive team.
- All interview stages are Virtual.
What We Can Offer You
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation: You’ll receive an attractive salary, pension, and health insurance.
Application Closing Date
Not Specified.