Junior IT Support Officer at The Place (Smackers Limited) – Lekki, Lagos

The Place (Smackers Limited) is recruiting qualified candidates for the position of Junior IT Support Officer in Lekki, Lagos State, Nigeria. This full-time opportunity is suitable for individuals with basic IT support experience who are interested in developing their careers in information technology.

The successful candidate will assist with installing and maintaining computer systems, troubleshooting technical problems, supporting employees with IT-related issues, and ensuring that the company’s computer networks and equipment operate efficiently.

Candidates with an Ordinary National Diploma (OND) in Computer Science, at least one year of basic experience, and knowledge of Microsoft Navision will find this opportunity particularly relevant.

Job Overview

• Job Title: Junior IT Support Officer
• Company: The Place (Smackers Limited)
• Location: Lekki, Lagos State, Nigeria
• Employment Type: Full-time
• Experience Required: 1 year of basic experience
• Educational Qualification: OND in Computer Science
• Additional Advantage: Knowledge of Microsoft Navision
• Application Deadline: Not specified
• Application Method: Online application

About the Company

The Place, operated by Smackers Limited, is a Nigerian business operating in the Quick Service Restaurant (QSR) sector of the hospitality industry.

The company describes itself as a fast-growing and dynamic Nigerian conglomerate managed by professionals with extensive management consulting and accounting experience.

With more than 1,000 employees and operations across multiple locations in Lagos and Abuja, The Place continues to expand its presence in Nigeria’s hospitality industry.

The company relies on technology to support its business operations, making IT support an important function in maintaining reliable computer systems, networks, and internal business applications.

Job Summary

The Junior IT Support Officer will provide technical assistance across the organisation by installing, configuring, monitoring, and maintaining computer hardware, software, and network systems.

The role involves responding to IT service requests, troubleshooting technical problems, setting up accounts for new employees, and repairing or replacing faulty equipment when necessary.

The successful candidate will also help test new technologies and maintain up-to-date knowledge of IT developments and software trends.

Applicants should have basic IT experience, an OND in Computer Science, good organisational skills, and the ability to work effectively with colleagues while meeting deadlines.

Key Responsibilities

The Junior IT Support Officer will be responsible for the following duties:

• Install and configure computer hardware, software, operating systems, and network equipment.
• Set up and maintain printers, scanners, and other office IT equipment.
• Monitor and maintain computer systems and networks to ensure reliable performance.
• Respond promptly to IT service requests and technical problems reported by employees.
• Provide technical support to staff across the organisation.
• Create and configure user accounts for new employees using Microsoft Exchange and Microsoft Dynamics NAV.
• Diagnose and troubleshoot hardware, software, and connectivity problems.
• Repair faulty equipment or arrange replacements when necessary.
• Test new technologies and assist with evaluating IT equipment and software.
• Keep up to date with the latest IT developments, software trends, and technical solutions.
• Help maintain reliable IT services across the organisation.
• Follow established procedures when handling technical issues and user requests.
• Organise IT support tasks effectively and complete assigned responsibilities within the required deadlines.

Requirements and Qualifications

Interested candidates should meet the following requirements.

Educational Qualifications

• An Ordinary National Diploma (OND) in Computer Science.

Work Experience

• At least one year of basic experience.

Technical Knowledge

• Basic knowledge of computer hardware and software installation.
• Familiarity with computer systems, networks, printers, and scanners.
• Ability to troubleshoot common IT problems.
• Knowledge of Microsoft Navision will be an added advantage.
• Familiarity with Microsoft Exchange and Microsoft Dynamics NAV will be useful for the user-account management responsibilities of the role.

Skills and Competencies

Candidates should demonstrate the following qualities:

• Logical Thinking: Ability to analyse technical problems and identify practical solutions.
• Time Management: Ability to organise tasks and meet strict deadlines.
• Communication Skills: Ability to explain technical issues clearly and work effectively with colleagues.
• Organisational Skills: Ability to manage IT support requests and maintain organised work records.
• Teamwork: Willingness to collaborate with other employees and support different departments.
• Flexibility: Willingness to work outside regular hours when required.
• Continuous Learning: Enthusiasm for learning new technologies and improving technical knowledge.

Why Consider This Job?

The Junior IT Support Officer position at The Place offers several potential advantages for candidates looking to build a career in information technology.

1. Opportunity for Career Development: The position provides an opportunity to strengthen practical IT support skills and gain experience in a professional business environment.

2. Hands-on Technical Experience: Candidates can develop their knowledge of computer hardware, software, networks, printers, scanners, and user-account management.

3. Exposure to Business Applications: The role includes working with Microsoft Exchange and Microsoft Dynamics NAV, providing useful exposure to workplace IT systems.

4. Experience in a Growing Organisation: Working with a company operating across multiple locations can provide insight into the importance of IT support in business operations.

5. Development of Problem-Solving Skills: The position offers opportunities to diagnose technical problems, support employees, and improve the reliability of computer systems.

6. Full-Time Employment: This is a full-time opportunity for applicants seeking to establish or advance their IT support careers.

Note: The supplied vacancy announcement does not specify the salary, employee benefits, or other compensation details.

How to Apply

Interested and qualified candidates should submit their applications through the online recruitment portal.

Application Link: Apply for Junior IT Support Officer at The Place

Application Instructions

Before applying, ensure that your CV clearly highlights your OND in Computer Science, relevant IT experience, computer troubleshooting skills, and knowledge of hardware, software, and networks.

If you have experience with Microsoft Navision, Microsoft Exchange, or Microsoft Dynamics NAV, include it in your CV.

Applicants should also demonstrate their ability to solve technical problems, provide customer-focused support, work effectively with colleagues, and meet deadlines.

Application Deadline

Not specified.

Interested candidates should check the application portal and submit their applications promptly.

Frequently Asked Questions (FAQs)

1. What is the job title?

The position is Junior IT Support Officer at The Place (Smackers Limited).

2. Where is the job located?

The job is located in Lekki, Lagos State, Nigeria.

3. What is the employment type?

The position is full-time.

4. What qualification is required?

Applicants should possess an Ordinary National Diploma (OND) in Computer Science.

5. How much experience is required?

The vacancy specifies one year of basic experience.

6. Is Microsoft Navision knowledge compulsory?

Knowledge of Microsoft Navision is an added advantage rather than a stated mandatory requirement.

7. What are the major responsibilities?

The role involves installing and maintaining computer systems, troubleshooting IT problems, supporting employees, managing user accounts, and maintaining computer networks and equipment.

8. How can I apply?

Qualified candidates should apply online through The Place’s recruitment portal using the application link provided above.

9. What is the application deadline?

The vacancy announcement does not specify an application closing date.

10. Is the salary stated?

No salary information was provided in the supplied vacancy announcement.

CV Tip: How to Stand Out When Applying for a Junior IT Support Job

When applying for an entry-level IT position, your CV should clearly demonstrate your technical knowledge, practical experience, and willingness to learn.

Here are some ways to strengthen your application:

• Highlight your education: Clearly state your OND in Computer Science and any other relevant qualifications.
• Showcase your experience: Include any IT support work, internships, industrial training, or practical projects relevant to the position.
• List your technical skills: Mention experience with computer hardware, software installation, networking, printers, scanners, and troubleshooting.
• Include relevant software knowledge: Highlight any genuine experience with Microsoft Exchange, Microsoft Dynamics NAV, or Microsoft Navision.
• Demonstrate problem-solving abilities: Give examples of technical issues you have successfully diagnosed or resolved.
• Emphasise teamwork and communication: Show how you have helped users, worked with colleagues, or handled technical requests.
• Keep your CV organised: Use clear headings, accurate contact details, and concise descriptions of your skills and experience.

Important: Do not claim experience with software or technologies you have never used. Focus on your actual abilities and your willingness to develop further.

Give Your Application an Edge with DDBRACT

Before applying, make sure your CV is professionally presented and tailored to the role.

Use the DDBRACT CV Optimization Tool to improve your CV and present your skills and experience more effectively.

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