Essential Remote Social Media & Community Operations Coordinator at a Digital Communications Firm

About Peridot Forte Solutions Consulting

Peridot Forte Solutions Consulting is a recruitment firm hiring on behalf of a client in the digital communication industry.

We are seeking a Social Media & Community Operations Coordinator (Remote) who will lead social media management.

The role also covers community engagement, customer support, and creator and affiliate activities.

Social Media & Community Operations Coordinator Job Summary (Remote, Lagos)

This Social Media & Community Operations Coordinator (Remote) job is a remote, full-time night-shift role based in Lagos. Peridot Forte is recruiting for this role on behalf of a digital communications client.

The position aims to provide responsive customer support during the night shift and to maintain an active social media presence.

It is a strong fit for job seekers in customer support, social media, or affiliate marketing. They should be comfortable working night shifts independently.

Quick Facts

• Job Title: Social Media & Community Operations Coordinator
• Company: Peridot Forte Solutions Consulting (for a digital communication client)
• Location: Lagos (Remote)
• Employment Type: Full-time (Night Shift)
• Application Deadline: 12th October, 2026

Job Summary

The client is seeking a creative, digitally savvy, and highly organized Social Media & Community Operations Coordinator to lead social media management, community engagement, customer support, and creator and affiliate activities. The successful candidate will be responsible for providing responsive customer support during the night shift, maintaining an active social media presence, managing the creator and UGC affiliate programme, and coordinating community newsletters and updates. The ideal candidate should be an excellent communicator who is comfortable working independently, responding to customers in real time, managing multiple digital platforms, and maintaining a consistent and engaging online presence.

Key Responsibilities for This Social Media & Community Operations Coordinator Job

• Develop, create, schedule, and publish daily social media content across relevant platforms, in line with the brand’s communication strategy and tone of voice.
• Monitor social media platforms, respond to comments, messages, and mentions, and engage with followers to build an active community.
• Monitor brand mentions, customer feedback, and relevant conversations across social media platforms, and share key insights with the team.
• Identify social media trends, content opportunities, and platform-specific strategies to increase the brand’s online presence and audience engagement.
• Track and report social media performance, including reach, engagement, follower growth, and content effectiveness.
• Collaborate with the team to develop digital campaigns, promotional content, and brand communications.
• Provide timely customer support through live chat, email, and social media, resolve customer inquiries and issues, and maintain a positive customer experience.
• Handle customer information responsibly, while maintaining strict data privacy and confidentiality standards.
• Recruit, engage, and manage relationships with travel creators for the company’s UGC and affiliate programs, including coordinating agreed perks and eSIM data allowances.
• Track creator activities, affiliate promotional codes, and programme performance, and identify opportunities to grow the creator and UGC community.
• Write and schedule community newsletters, product announcements, travel offers, and other customer updates.
• Support the communication of new products, promotions, and relevant travel-related information to the community.
• Maintain accurate records of customer interactions, social media activities, creator partnerships, affiliate activities, and community communications.
• Collaborate with team members to identify recurring customer issues, improve operations and customer experience, and provide regular updates on relevant activities and performance.

Requirements for This Social Media & Community Operations Coordinator Job

• A First Degree in any related field.
• 1 to 2 years of experience in customer support, social media, or affiliate marketing.
• Availability for a dedicated night shift schedule, with potential day/night rotations in the future.
• Excellent written English and copywriting skills.
• A reliable remote workspace with stable high-speed internet and power backup.
• Proficiency with digital communication, social media, email, and other relevant online tools.

Why This Social Media & Community Operations Coordinator Job Stands Out

This role offers opportunities for a Social Media & Community Operations Coordinator (Remote).

• A remote role combining social media, customer support, and creator/affiliate programme management
• Exposure to the travel and eSIM space through creator and UGC partnerships
• An accessible entry point, requiring only 1 to 2 years of relevant experience
• Varied responsibilities, from content creation to community newsletters and campaign support

If you’re among job seekers looking for remote social media, customer support, or community management roles in Nigeria, this Peridot Forte opening is worth applying to.

How to Apply for This Social Media & Community Operations Coordinator Job

Interested and qualified candidates should send their CV to: 📧 peridotforte@gmail.com Use the Job Title as the subject of your email. Application Deadline: 12th October, 2026

Frequently Asked Questions About This Social Media & Community Operations Coordinator Job

Q: What qualifications are needed for this Social Media & Community Operations Coordinator job? A: Candidates need a First Degree in any related field, plus 1 to 2 years of experience in customer support, social media, or affiliate marketing.

Q: Is this Social Media & Community Operations Coordinator job remote? A: Yes. This is a remote role based in Lagos, working a dedicated night shift schedule.

Q: Does this role involve night shifts? A: Yes. The role requires availability for a dedicated night shift, with potential day/night rotations in the future.

Q: Is a salary listed for this role? A: No salary figure was provided in the listing. It’s worth confirming compensation details directly with Peridot Forte.

Q: How do I apply, and when is the deadline? A: Send your CV to peridotforte@gmail.com using the job title as the subject line, before the deadline of 12th October, 2026.

Looking for more remote social media and customer support jobs in Nigeria? Check here.

Before applying, ensure your CV clearly highlights: Your customer support or social media experience, your night shift availability, and your access to a reliable remote workspace with stable internet and power backup.

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