Proven Digital Support Roles: POS and Debit in Lagos

About Mayden Microfinance Bank (MFB)

Mayden Microfinance Bank (MFB) was established with the purpose of redefining the banking experience for women in Nigeria with Digital Support Staff.

The bank’s vision is to become the foremost female-focused, digitally enabled bank in Nigeria, helping to bridge gaps in financial services for women and women-owned businesses.

Mayden Microfinance Bank is currently recruiting to fill the position of Digital Support Staff – POS & Debit Cards in Lagos.

Digital Support Staff Job Summary (Lagos)

This Digital Support Staff job in Lagos is a full-time opportunity for candidates with experience in digital banking, POS operations, card operations, fintech, banking operations, electronic payments, or customer support.

The successful candidate will be supported by Digital Support Staff for Bank’s POS terminals, debit/ATM cards, and electronic payment channels.

The role involves providing operational and first-level technical support, monitoring transactions, resolving POS and card-related issues, supporting customers and merchants, and coordinating with internal teams and external payment partners.

Quick Facts

• Job Title: Digital Support Staff – POS & Debit Cards
• Company: Mayden Microfinance Bank (MFB)
• Location: Lagos State
• Employment Type: Full-time
• Experience: 1–3 years
• Qualification: Bachelor’s Degree or HND
• Industry: Banking / Fintech / Digital Payments
• Salary: Not specified
• Application Deadline: Not specified

Requirements for This Digital Support Staff Job

Interested candidates should possess the following:

• Bachelor’s Degree or HND in Banking & Finance, Accounting, Business Administration, Information Technology, Computer Science, Economics, or a related discipline.
• 1–3 years’ experience in digital banking, POS operations, card operations, fintech, banking operations, electronic payments, or customer support.
• Practical experience with POS terminals, debit/ATM cards, payment switches, or electronic payment platforms is an advantage.

Candidates with hands-on experience supporting digital payment channels should highlight this experience clearly in their CV.

Key Responsibilities of the Digital Support Staff

The successful candidate will be responsible for supporting the Bank’s digital payment operations, including:

• Managing day-to-day support for POS terminals.
• Supporting POS deployment, activation, configuration, replacement, and retrieval.
• Working closely with IT, Operations, Finance, Customer Service, Risk & Compliance, and external payment service providers.
• Monitoring card and POS transactions.
• Supporting daily reconciliation and investigation of transaction discrepancies.
• Handling POS, ATM, and card-related complaints.
• Tracking disputes and chargebacks through to resolution.
• Providing first-level technical and operational support for digital payment services.
• Supporting customers and merchants with POS and card-related issues.
• Coordinating with relevant internal and external teams to ensure efficient and reliable digital payment services.

Why This Digital Support Staff Job in Lagos Stands Out

This opportunity offers candidates the chance to work within a digitally enabled microfinance bank focused on improving financial services for women and women-owned businesses.

This position integrates digital banking activities with point-of-sale operations and the management of debit cards. It covers electronic payments, transaction monitoring, and customer support, showing how these areas connect to secure financial services. Professionals learn workflows, risk controls, and customer experience skills that support daily operations.

The role also includes reconciliation processes and technical support tasks that keep ledgers accurate and systems reliable. This broad scope suits individuals seeking to build or advance their careers in digital financial services. For those pursuing a path as Digital Support Staff, it offers practical exposure across critical functions.

For job seekers looking for digital banking, POS operations, fintech, or banking jobs in Lagos, this opportunity at Mayden Microfinance Bank is worth considering.

How to Apply for This Digital Support Staff Job

Interested and qualified candidates should send their CV to:

📧 info@maydenmfbank.com

Use “Digital Support Staff – POS & Debit Cards” as the subject of the email.

Application Deadline: Not specified.

Candidates are encouraged to apply early as no closing date has been provided.

Frequently Asked Questions About This Digital Support Staff Job

Q: What qualifications are required for this Digital Support Staff job?
A: Candidates should have a Bachelor’s Degree or HND in Banking & Finance, Accounting, Business Administration, Information Technology, Computer Science, Economics, or a related discipline.

Q: How much experience is required?
A: Candidates should have 1–3 years’ experience in digital banking, POS operations, card operations, fintech, banking operations, electronic payments, or customer support.

Q: Where is this Digital Support Staff job located?
A: The position is based in Lagos State.

Q: Is POS experience required?
A: Practical experience with POS terminals, debit/ATM cards, payment switches, or electronic payment platforms is an advantage.

Q: Is this a full-time job?
A: Yes. The position is advertised as full-time.

Q: What is the salary for this position?
A: The job listing does not specify a salary.

Q: What is the application deadline?
A: The application closing date is Not specified.

Q: How do I apply?
A: Send your CV to info@maydenmfbank.com using “Digital Support Staff – POS & Debit Cards” as the subject of the email.

Looking for more Banking, Fintech and Digital Jobs in Lagos? Check here.

Before applying, ensure your CV clearly highlights:

• Your academic qualifications.
• Digital banking or fintech experience.
• POS terminal operations experience.
• Debit/ATM card operations knowledge.
• Electronic payment and transaction support experience.
• Customer and merchant support skills.
• Experience handling complaints, disputes, and chargebacks.
• Transaction reconciliation and investigation experience.
• Your technical and communication skills.

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