Essential Implementation Officer Job in Akwa Ibom

About Moniepoint

Moniepoint Incorporated is a global business payments and banking platform. It recently became QED Investors’ first investment in Africa. Moreover, this growth supports roles such as the Implementation officer job and shows how the platform scales.

Implementation Officer Job Summary (Akwa Ibom)

The Implementation officer job in Akwa Ibom drives onboarding for new retail customers. It ensures customers adopt Moniebook POS into daily store operations through structured onboarding. The process is high touch and tailored to each business. It aligns with client objectives and regional onboarding standards.

It bridges the gap between sales and long-term customer success. Newly signed customers become confident, active users who derive value within 30–60 days. Success is measured by activation, time-to-value, feature adoption, and smooth handoffs to Account Managers. The approach adapts to diverse store sizes and product lines.

This framework supports sustained usage, renewals, and referral opportunities. Operational metrics focus on activation speed, user proficiency, and value realization. Account Managers receive clear hand-off criteria to maintain momentum.

Quick Facts

• Job Title: Implementation Officer
• Company: Moniepoint
• Locations: Uyo and Abak, Akwa Ibom
• Employment Type: Outsourcing
• Work Mode: Hybrid
• Reports To: Lead, Onboarding
• Experience Required: 2 – 4 years
• Qualification: Bachelor’s Degree in Business, Technology, Communication, or related field (or equivalent work experience)
• Application Deadline: Not Specified

Job Purpose

Operating as the customer’s primary guide during the adoption phase, the Implementation officer job understands each retailer’s unique needs. Additionally, it configures Moniebook to fit their workflow, delivers training, and drives product adoption for retention and expansion.

Key Responsibilities of This Implementation Officer Job

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from sign-up to full operational usage, defining clear milestones, timelines, and success metrics for each customer’s onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows, creating an environment where users feel confident and empowered.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals, proactively identifying at-risk customers with low adoption and intervening with targeted support.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during onboarding, remaining responsive, empathetic, and solutions-oriented.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges, escalating complex issues to Product/Engineering teams while managing customer expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in the CRM/CS platform, documenting common questions and best practices.

Qualifications for This Implementation Officer Job

• Bachelor’s Degree in Business, Technology, Communication, or a related field (or equivalent work experience)
• 2 – 4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills, with the ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with a genuine passion for helping people succeed
• Highly organized and detail-oriented, capable of managing multiple onboarding projects simultaneously
• Self-motivated, proactive, and adaptable, comfortable working independently
• Technical aptitude and comfort with software tools

What Moniepoint Offers

• Culture: A people-first culture that prioritizes the well-being of every team member, where all voices are heard
• Learning: A learning- and development-focused environment with an emphasis on knowledge sharing and training
• Compensation: An attractive salary, pension, health insurance, and annual bonus, plus other benefits

Why This Implementation Officer Job in Akwa Ibom Stands Out

This role offers:

• The chance to work with a leading fintech powering over 600,000 businesses across Africa
• A hybrid work mode offering flexibility alongside in-person customer engagement
• Strong career relevance for professionals in SaaS, retail tech, or POS onboarding
• A comprehensive benefits package including pension, health insurance, and annual bonus

If you’re searching for implementation officer jobs in Akwa Ibom, customer onboarding jobs in Nigeria, or fintech customer success roles, this Moniepoint opening is worth applying to.

How to Apply for This Implementation Officer Job

Interested and qualified candidates should apply directly through Moniepoint’s official careers portal:

👉 Apply Now – Implementation Officer at Moniepoint

Application Deadline: Not specified — apply as soon as possible, as these listings can close without notice.

Frequently Asked Questions About This Implementation Officer Job

Q: How much experience is required for this Implementation Officer job?
A: Candidates need 2 – 4 years of experience in customer onboarding, customer success, implementation, or account management roles.

Q: Is this role remote or in-office?
A: The role operates on a hybrid work mode, based in Uyo and Abak, Akwa Ibom.

Q: What qualification is required?
A: A Bachelor’s Degree in Business, Technology, Communication, or a related field, or equivalent work experience.

Q: What does Moniepoint offer employees?
A: Moniepoint offers an attractive salary, pension, health insurance, an annual bonus, and a learning-focused work culture.

Q: How do I apply?
A: Applications are submitted directly through Moniepoint’s careers portal on Greenhouse, linked above.

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