Operation Supervisor- Excel and Grace Consulting| Apply now

Min Qualification: HND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time – 9 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria

• Supervise daily pastry shop operations and ensure smooth workflow across all units.
• Monitor production activities to ensure timely preparation and delivery of products.
• Coordinate staff schedules, attendance, and operational assignments.
• Ensure excellent customer service and prompt resolution of customer complaints.
• Monitor stock levels, inventory usage, and coordinate procurement needs.
• Ensure compliance with food safety, hygiene, and operational standards.
• Track operational performance and provide regular reports to management.
• Ensure efficient use of operational resources to minimise waste and improve productivity.
• Support management in implementing operational policies and process improvements.
• Monitor product quality and consistency across all production activities.
• Assist with staff training, supervision, and performance monitoring.
• Ensure the shop environment remains clean, organised, and customer-friendly.

• A minimum of an HND in business administration, management, hospitality, or a related field.
• A minimum of 3–5 years of experience in operations management, preferably in food production, hospitality, bakery, or retail business.
• Strong leadership and team management skills.
• Good problem-solving and decision-making ability.
• Excellent organisational and communication skills.
• Ability to work under pressure and manage multiple responsibilities.
• Proficiency in Microsoft Office and reporting tools is an advantage.

• Leadership and supervision
• Operational efficiency
• Inventory management
• Customer service management
• Attention to detail
• Time management
• Accountability and professionalism

 

Remuneration: NGN 200,000 Monthly