Customer Service Officer -LawPavilion Business Solutions|Apply Now

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

About the Role

• We are seeking a dedicated and professional Customer Service Executive to serve as the primary point of contact for our valued clients in Port Harcourt.
• In this role, you will be responsible for ensuring exceptional service delivery, maintaining high customer satisfaction levels, and building strong, lasting relationships with legal professionals and corporate clients.
• You will handle client inquiries, resolve technical and service issues, provide comprehensive product support, and serve as a trusted advisor to our customers.
• This is a client-facing role that requires excellent communication skills, technical aptitude, and a genuine passion for helping customers succeed with our legal technology solutions.

Key Responsibilities

• Respond to customer enquiries and resolve issues in a timely and professional manner
• Provide product guidance and support to users
• Maintain clear, courteous, and professional communication at all times
• Build and sustain strong relationships with existing and prospective clients
• Assist customers in understanding product features and functionality

Qualifications

• Bachelor’s degree in Communication or a related discipline
• Minimum of 3 years’ experience in a customer service role (LegalTech experience is an advantage)
• Strong verbal and written communication skills
• Good time management and organisational skills
• Strong problem-solving and analytical skills
• Customer-focused mindset with attention to detail
• Experience in legal tech, SaaS, IT solutions, or professional services is highly preferred
• Proven track record of delivering excellent customer service
• Strong business acumen and revenue-driven mindset.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@lawpavilion.com using the job title as the subject of the mail.